I have successfully installed avast home, and the status tells me that 5 out of six providers are running.
However the outlook/exchange provider reports that it is ‘waiting for a subsystem to start’, and appears to be inactive. There are no scan counts in the window
Even when I start outlook express, nothing more seems to happen.
Does this only work for full Outlook, or is there something more I need to do for express ?
The internet mail provider is active and its last scan references my most recent e-mail
The message “The provider is waiting on the subsystem to start” will be shown there until you open MS Outlook.
The plugin will be enabled automatically after that.
Ok, but I’m running MS Office 2003 and use Outlook as my ONLY email program, but I still get the report that it’s waiting for a subsystem to start while I’m actually running Outlook. This is something that’s happened after an update a few months ago… Any help would be very appreciated! :-\
I am having this same problem. Outlook says that I have nothing disabled on my program but I still get the "provider is waiting for the subsystem to start. I have checked the functioning of the virus scanner via outside help and it is scanning NOTHING. what can I do?
You’re saying that you checked that the avast plugin is not disabled into MS Outlook… ok?
As reported, the message “The provider is waiting on the subsystem to start” will be shown there until you open MS Outlook.
The plugin will be enabled automatically after that.
Is Oulook opened when you check the provider status?
I am also having the same problem. I use Outlook 2002 and it is open when I check the Avast On-Access Protection Control. With Outlook/Exchange highlighted, the message ‘The provider is waiting for a subsystem to start.’ is near the top of the window, just below Outlook/Exchange. I have gone to ‘Tools’, ‘Options’, ‘Other’, ‘General’, ‘Advanced Options’, ‘Add-In Manager’, as suggested for the Outlook 2003 user. There are two checkboxes there in Outlook 2002. One says ‘Redemption Helper Outlook Extension’. The other says ‘Outlook Extensions property pages’. Both these boxes are checked. If I click on ‘Install’ a window pops up with 16 files that have .ECF file extensions. None of these 16 files has anything to do with Avast Anti-Virus, as far as I can tell. How do I get the Avast Anti-Virus add-in installed and running on Outlook 2002?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.
If this does not help, can you go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Change function and check if the Outlook plugin is installed?
If this does not help, can you uninstall / boot / install / boot again?
I have tried all that you suggested and it didn’t make any difference. After uninstalling Avast, I have even gone into the regsitry and removed every reference to Avast and alwil that ‘search’ could find, before reinstalling it again. What is odd is that I have Avast Anti-Virus on my wife’s computer also. I have looked in the registry on both machines to try to see an Avast add-in listed under Outlook\Addins. There doesn’t seem to be one listed anywhere that I could find, even on my wife’s machine when the Avast add-in was showing up in Outlook. The Outlook/Exchange provider was working on her machine - for a while. I didn’t do anything to disable or remove it, it just disappeared. Now the Outlook/Exchange provider control on her machine says that it is waiting for a process to start, even when Outlook is open. When it was working and the add-in was showing up in Outlook, right as Outlook was starting, an Avast screen would flash up for a second or two, and then Outlook would go ahead and open and the Avast screen would disappear. When the add-in isn’t showing up in Outlook, no Avast screen flashes up. This is obviously what you would expect, however. Both machines are running Vista Ultimate. Is there an .ECF file that can be saved to the Office10/Addins directory so that the Avast add-in will show up in Outlook and stay there? There wasn’t one in that directory on her machine, even when the Avast add-in was showing up in the Outlook add-ins. I am at a loss.
I have exactly the same problem. i’ve been using avast for over a year with no problems at all. Then yesterday Outlook gave me an error message saying that it couldn’t start with the Avast add-in enabled and prompted me to disable it. Now it is disabled i can’t work out how to enable it again. I have followed the path to the add in manager but it shows the avast option as checked but it doesn’t start with outlook as it used to. I am also at loss. I’m running Outlook 2002 and have uninstalled and reinstalled Avast. Any suggestions?
Outlook 2002 show me that under help > About Microsoft Outlook > Disabled Items that there are no disabled items. Outlook is open and Avast Anti-Virus is running. The On-Access Protection Control says that ‘The provider is waiting for a subsystem to start.’ Repairing, changing, uninstalling and re-installing the program have all been to no avail. This subsystem in Avast is very, very picky as far a Outlook goes.
Yes, you are. The plugin is NOT enabled automatically on my Vista machine. I am running Outlook 2002. I have tried repairing and/or uninstalling Avast Anti-Virus numerous times and the Outlook/Exchange provider keeps waiting for a sybsystem to start. Outlook is open and running, but the subsystem never starts.
The Avast plugin isn’t even listed in Outlook > Tools > Options > Other > Advanced Options > Add-In Manager. The only items that are listed there are ‘Redemption Helper Outlook Extension’ and ‘Exchange Extensions property pages’. Both of them have check marks in the checkboxes to the left of them. As far as the Avast Anti-Virus On-Access Protection Control, all 6 of the other providers are running, and seem to always be running. It is just the Outlook/Exchange provider that isn’t running, regardless of whether Outlook is open and running or not. The Avast plugin showed up for a while in the Outlook plugin list on my wife’s computer, but then without me doing anything to cause it to, it just disappeared and has never showed up again. Outlook was running and I was looking in the Add-In Manager location where the Outlook plugins are listed, trying to find a clue why it wasn’t running on my computer, when it just disappeared from the list of plugins and I can’t get it back. Under Help > About Microsoft Outlook > Disabled Items in Outlook, there are no disabled items listed on either computer. It appears that this Avast Outlook/Exchange plugin is very, very touchy on our Vista machines running Outlook 2002.
I forgot to answer your question as to whether I used any anti-virus in the past. Yes, I was running the McAfee Security Suite, but I disabled their firewall because I could never get it to allow me to see the other computers on my home network. My ISP began providing this security suite free of charge as a service to their customers. I really didn’t like the McAfee Security Suite because it was a resource hog and slowed down opening programs and loading webpages. I had completely uninstalled the McAfee Security Suite before installing Avast Anti-Virus.
Sometimes, McAfee won’t be completely removed if, before, you do not uninstall Avast, including the use of its “Uninstall Application” if necessary (www.avast.com/eng/faq-install-uninstall-avast.html).
After uninstalling both, you can install avast again.
I am running Vista Home Ultimate. The article about removing McAfee Security Suite applied to Windows 2000 and Windows XP. However, I had already removed it using the Add/Remove Programs in Control Panel. I checked in Program Files and ProgramData to see if there were any McAfee folders and files left in either location. I found several in ProgramData and deleted them. I had already previously gone into the Registry and searchd for any references to McAfee. I didn’t find any. One other thing that I remembered is that my computer came with a trial version of Symantec’s Norton Internet Security Suite installed. I had previously uninstalled it, but I went into the Registry and searched for any references to Norton and deleted all of them that were found. I then ran Registry First Aid to remove any unnecessary registry and/or unassociated registry entries. Then I uninstalled Avast Anti-Virus. After rebooting, I went into the Registry and searched for any references to Avast and deleted all of them that were found. Then after all this, I reinstalled Avast Anti-Virus and rebooted. Then I opened up Outlook 2002 and checked in Avast Anti-Virus to see if the Outlook/Exchange provider was running. It shows that it is still waiting for a subsystem to start. It is still not listed under Tools > Options > Other > Advanced Options > Add-In Manager. So I am exactly where I was when I first posted. I cannot get the Outlook/Exchange addin to run, even when Outlook is open and running. I really thought that your latest suggestions might solve my problem, but the didn’t work. This Outlook/Exchange provider addin is just very, very touchy on my, and my wife’s, Vista computers running Outlook 2002. Thanks for every thing you have suggested. If you have any more ideas, I will be glad to try them also.