Outlook13 crashing after upgrade to Avast Premier

Avast Free Antivirus / Premium Security
1

Hi,

I have upgraded my program to 2014.9.0.2021 as prompted to and my Outlook 13 will not start up and then crashes.

I have had to disable the plugin and mail shield in outlook safe mode to get it running again.

Defeats the object of paying for mail virus protection as i need to disable it, anyone know of a fix for this?

OS W7 Pro x64 with Outlook 2013 Pro Plus.

Thanks
Chris

2
  1. Download avast! Premier Antivirus: http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
  2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions…!!)
  3. Reinstall avast! with the downloaded installer from point 1.
  4. Reboot.
3

Thanks! I will try this…

4

Hi,
this is probably bug in logging. Please delete file “c:\ProgramData\AVAST Software\Avast\log\AsOutExt*.log” an outlook should work as usual.

Sorry for inconvenience,
pm