Hello
It has been over 2 weeks since I had a secure line, I use hotel wifi and need to be secure. I sent a message through the dashboard which kept crashing, I have had no reply so I guess it did not work.
So I am now on the support page asking avast for help.
I can’t see the servers being down for 2 weeks or there would be a flood of users here on the forum.
Have you tried to connect to all of the other location options?
If you have not tried this, I would first try a Re-Install of Secureline.
You can Go to Control Panel / Program(features) and choose Avast to ‘Change’
Untick Secureline from the “tools” column (middle) to uninstall and reboot.
Then go the same process and tick Secureline to install and Reboot.
If no other assistance/information is provided from other users or Avast, open a ticket.
If your issue is not resolved you could open a support ticket explaining your specific situation in detail.
Here: http://www.avast.com/contact-form.php 