I have tried to get my over paying to Avast problem taking care of by two different agents and sent all the info to them or to whom ever but have not heard from anyone at Avast. i guess their ahead financially, so what’s the problem, right? on Feb.8,2017 $51.99 and another $51.99. which cause my account to be over drawn 5 times at $29.00 a pop, added up it’s =$145.00 and if you add up the two $51.99 = 103.98
so who do i speak to? who even cares? i would really love to get this taking care of, and talking to the tech agents is a nightmare in it's self, why can't i speak to someone i can actually hear and understand. and the last agent i spoken with didn't have enough of sense to chew gum and fart at the same time. HELP! i really need some help!
who? what? where? please anyone.....
i’m wondering why the hell haven’t i heard anything from Avast yet? avast is the one who ripped me off, so where are you Avast? pay me my money already.
This is just a friendly confirmation that we have received your support request and one of our dedicated team members will get back to you as soon as possible.
We are currently experiencing an unusually high volume of incoming messages, while we strive to resolve your issue as quickly as possible, unfortunately this may take a little longer than usual.
We sincerely apologize for any inconvenience this may cause and we politely ask for your patience while we try to resolve the current situation we are facing, your email is extremely important to us and we will have a dedicated specialist respond to you as soon as possible.
The ticket ID for your record is: 849199
Name of your ticket: Avast has ripped me off by $247.98 and i’d like to get it back, seems as though Avast doesn’t mind ripping their would be customer’s off with no recourse. but please lets fix this now.
Thank you for your patience,
The Avast Support Team
As Eddy mentioned, response times currently to tickets are around the 15 business days and will be slower if an issue is re-ticketed, which in turn puts people to the back of the line.
Avast, your company charged me double and this caused my bank account to be overdrawn. in total this "Avast Internet Security and Premier" cost me $248.99 for just one year for one computer. this is unbelievable and crazy. and your Avast Support Team, Ignacio blamed me for this and has denied me any recourse to get any help to getting a rebate of any kind. so i could never recommend this product to any one. i'm not expecting any fair are honest dealings from your company to deal with this honorably? are for you to do the right thing? an or handle this problem caused by your companies practices for more profits than deal fairly with principals to your customers?
Avast, you have knocked this one outta the park. clearly A-1 an out standing business practices. many might call this a very small amount–$248.99 mere chump change, but not i. i’m on a fixed income, all i know is that this is bull crap. i have been told that payback’s a bitch. not sure what that means, but it does sound serious. who knew?
Avast is no more than scam. your company charged my Bank account double for the same exact item, at the same day, same time in fact with-in minutes and some how it’s my fault. WOW!!! Way to go Avast, never again.
i don’t even use your product, i’ve downloaded it 3, maybe 4 times but refused to keep it on my computer. cause if you’ll screw me in plain site in daylight, then i can’t trust your product and keeping it while it runs in the back ground and while i’m away from my computer. using your product and going through the cleaning your still trying to sell me more and more other thing crap.
I’m still waiting for you to pos the ticket ID so it can be forwarded to the suppot manager from avast.
If you have submitted multiple tickets, mention them all.
Please also mention the date(s) of submission
If you requested a refund within the 30 days warrentee, you will get it even when it turns out that it was your own fault.
Not saying it is,but it can be.
Whatever you do, do not submit new tickets as this will put you back to the bottum of the waiting list.
Just to feed my curiousity, for what are you exactly charged, how many times, on what date(s) etc.
Was this a new order or automatic renewal ?
It certainly needs urgent action.
I don’t know if this might have been caught up in the update to the support ticket system, one way or another it needs sorting.