Pages will not load when Web Shield is activated...

This began yesterday as I was transferring files from my C drive to my D drive. Today I called my ISP (Cox) and after 20 minutes of “talking” to the automated service and then 10 minutes with a tech, we got pages to load. He had me clear my temp files, cache, etc and shut off my firewall (Zone Alarm) and my Avast! Home Edition. Through troubleshooting I came to the conclusion I can browse with the firewall and Avast! on, but the Web Shield must be off. That is a bit counterproductive to have an antivirus that does not protect me where I need it most.

I did search for this problem and found threads, although I did not find a specific solution to the problem. I even tried installing the most recent version of Avast! Any suggestions?

T

I suggest you remove the ZoneAlarm entries for avast, boot, start again.
If that does not work, just uninstall/boot/install Zone Alarm again.