I got this email from Avast this morning after updating my virus software 3 days ago. I had updated my software directly through the software using my paypal account, so there should not have been any issue. (and this is not about paypal, there’s plenty of money there, and, I even have transaction id and email from paypal that the order went through)
The email in question
Dear (removed),
Thank you for ordering from AVAST Software s.r.o. through their authorized reseller, Digital River Inc., on November 3, 2014.
Your Order Information:
Order Number: (removed)
Order Date: November 3, 2014
(removed)
Product SKU Product Name Qty Ordered Amount
PRE-08-001-24-AR Avast Premier - 1 PC, 2 Years 1 $69.99
We regret to inform you, that we have not received your payment during the past 3 days, so that we have now cancelled this order.
If you have already sent payment we will initiate a refund of the amount transferred. You will receive another email containing a link where you can enter your bank information securely in order to receive your refund.
If you still want to complete your purchase we kindly ask you to place a new order.
If you have questions about your order, please visit: http://www.avast.com/find-order. You can login by using the email address from your order, and the password provided above.
Sincerely,
AVAST Software s.r.o. Customer Service
www.findmyorder.com
Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.
Like i said, I ordered through the software, which wasn’t a big deal in the past. Yes I’m beyond pissed at the moment because this should have been taken care of, and FWIW, I still see the transaction information on my paypal account.
If you don’t want people to order though the software, then don’t put the damn store there.