Just to finish this off. After many support messages and emails to and from support, I finally got my Avast program working right with the full year subscription. Still don’t know why it took so long to get the right license to me after filling out 2 forms to resend it but at least it’s done and yes, I “did it correctly Michael” My advise to those of you in support, do not automatically jump to the assumption that just because it’s a woman asking for help, that the problem isn’t automatically her fault. Even women may know what they doing when comes to computers sometimes. I think that is what upset me the most out of this whole ordeal was being treated like I was too stupid to install a simple program correctly. NOT COOL!