system
9
I understand asking basic questions about my computer, software etc. But this person from the Technical department on his first email to me immediately stated “You didn’t follow the instructions that were sent upon your purchase and you forget to insert your NEW license file into avast! program.” This is what upset me. You don’t automatically blame the customer for messing up. As it turned out it was the fault of the license that was sent to me, not my fault. Yet it took about a week to get it fixed finally. Just glad it is fixed now.