I have an ongoing problem when using Chrome being redirected to partner 18 my domain advisor.
I have one full Avast scan and not resolved as well as using Malwarebytes.
I have tried to follow the logs to assist cleaning malware:
Malwarebytes premium did not find anything, log attached
OTL I have the logs attached
I don’t think I can run aswMBR.exe as I have windows 8.1
what is my next step?
Thanks for the help
Hi.
Please download zoek.zip or zoek.rar by smeenk (
http://www.mcshield.net/personal/magna86/Images/Zoek_icon.png
) from here or here and save it to your Desktop.
Unpack the archive…
[*]Close any open browsers
[*] Temporarily disable your AntiVirus program. (If necessary)
If you are unsure how to do this please read this or this Instruction.
[*]Double click on zoek.exe to run the tool .
Please wait while the tool does not start…
[*]Copy the text present inside the code box below and paste it into the large window in the zoek tool:
autoclean;
{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9};c
C:\Program Files (x86)\MyPC Backup;fs
resetIEproxy;
emptyclsid;
emptyalltemp;
startupall;
[*] Click on
http://www.mcshield.net/personal/magna86/Images/Run%20Script%20by%20zoek.png
button.
Please wait until a logreport will open (this can be after reboot)
[*]Save notepad to your Desktop and attach here zoek-results.log
Note: It will also create a log in the C:\ directory named “zoek-results.log”
think it may be sorted,
thanks
Do you still have the problem?
It is seems much better.
Do I need to clean my hard drive and memory sticks too, or does it just affect the browser files?
Thanks for walking me through this.
Do I need to clean my hard drive and memory sticks too
It is not necessary.
• The following will implement some post-cleanup procedures:
=> Please download DelFix by Xplode to your Desktop.
Run the tool and check the following boxes below;
[i]
http://www.mcshield.net/personal/magna86/Images/checkmark.png
Remove disinfection tools
http://www.mcshield.net/personal/magna86/Images/checkmark.png
Create registry backup
http://www.mcshield.net/personal/magna86/Images/checkmark.png
Purge System Restore [/i]
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:[b]DelFix.txt[/b])
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.
Unfortunately, the problem is not solved. When I tried to download DelFix from Xplode I got redirect loop
When I then tried to post this problem, I repeatedly got the partner 18 my domain advisor problem again also Page Not Found Yahoo, from a google search for DelFix from XPlode:
http://uk.yhs4.search.yahoo.com/yhs/errorhandler?hspart=visicom&hsimp=yhse-visicom&type=vmn__antiphishing-internethelper__1_0_1_106__yhse__antiphishing_dn__rp&q=forum.avast.com
After rebooting the computer I have managed to post a reply and also download DelFix. But will not use it till the partner 18 my domain advisor problem is completely resolved.
I hope that you have further suggestions to try.
Thanks
Re-run zoek as you did before but with this script:
shortcutfix;
chrdefaults;
emptyclsid;
AutoClean;
filesrcm;
Here is the file from running Zoek again.
So far seems to be OK.
Thanks
We will continue tomorrow. If you continue to be a problem I expect feedback.
Unfortunately the problem is still there, particularly when my connection is slow.
Any further suggestions to try would be very welcome.
Thanks