Password Change - Unable to connect to the target database

Avast Business Avast Endpoint Protection
1

I need to change the password for the administrator console, but it is giving me an error message when executing the command.

C:\Program Files\AVAST Software\Administration Console>cd\

C:>“C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe” -c password -p new-password hello

avast! Administration Console service (version: 1.1.132.15)
Trying to set new password for the administrator account
Unable to connect to the target database.
Error encountered in service entry point.
System.ApplicationException: Error in the application.
at Avast.Sbc.Service.PasswordResetUtility.InitDatabase()
at Avast.Sbc.Service.PasswordResetUtility.SetNewPassword(String password)
at Avast.Sbc.Service.Program.Main(String args)

Any input would be much appreciated!

2

Are you running this as administrator or in an elevated cmd prompt? if not try that

Are you sure your database is reachable?

Unable to connect to the target database.
3

This is definitely an elevated command prompt, but I am not sure if the database is reachable. I’m not sure why it wouldn’t be, is there any checks I can do to verify?

Thanks

4

SQLCMD -S (local)\AVAST_DB_INSTANCE_NAME

5

Ah, got it. Microsoft instance. Yes the DB is running and service is started. When I run that command it takes me to a 1> prompt. Anything I can check on to ensure that it connects?