system
November 24, 2013, 9:24pm
1
I’m new to this so excuse me if I’m posting in the wrong place also sorry for my inglish
Avast is asking me for a password in order to let me run an anti rootkit program and in order to let me see avast settings. Only password I remember is for Avast account and is not working for this propose.
I found this solution on the internet
https://support3.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1026
But I don’t understand where am i supposed to write “new” password.
Another solution is to unninstall reinstall, but I don’t want to do this also it will not solve setting acceses problem
It’s worth a shot… if you never set a password… leave it blank. Don’t enter anything and click okay.
system
November 24, 2013, 9:39pm
3
i’m a 71 years old man who is new to computer and dealing with rootkits and trojan. can you tell me what is worst thing that can happens if I type
“C:\Program Files\AVAST Software\Administration Console\Avast.Sbc.Service.exe” –c password -p NewPassword
In windows command processor?
Is this a common problem?
system
November 24, 2013, 10:07pm
4
I just did but it didn’t work I got something like this after pressing “Enter”
El sistema no puede encontrar la ruta especificada
Roughly: Sistem can not find specified route
If you don’t remember the password then… a clean install will reinstall avast and reset the password. Here is how to do so:
I’d recommend a clean install of v9.
Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe http://files.avast.com/iavs9x/avast_internet_security_setup.exe http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
Avastclear : http://files.avast.com/iavs9x/avastclear.exe http://rejzor.wordpress.com/avast-cleanup-tool/
Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #4 ]
Uninstall in safe mode using Avastclear.
Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn’t) - reboot.
Install the version you downloaded.
Reboot.
system
November 24, 2013, 10:37pm
6
I think i’m in trouble. I downloaded unnstalling tool and preceed in safe mode then it asked if I was sure of location so I click no but it still uninstalled avast, I tried to open sopho and got a maessage with Avast logo.
Something about language not being selected or something like this.
Sould I try to unninstall again?
I think i’m in trouble. I downloaded unnstalling tool and preceed in safe mode then it asked if I was sure of location so I click no but it still uninstalled avast, I tried to open sopho and got a maessage with Avast logo.
Something about language not being selected or something like this.
Sould I try to unninstall again?
What’s sopho? Do you mean Sophos antivirus ?
Do the steps again and the location should be C:\Program Files\AVAST Software\Avast.
Remember you need to run both avastclear and avast uninstall utility.
system
November 24, 2013, 10:45pm
9
I tried to open [b]sopho[/b] and got a maessage with Avast logo.
what is sopho ?
I was traying to run Sophos rootkit remover when avast asked for a password it also asked for this password when I try to unninstall normal mode.
Alikhan Now i notice I use Avastclear but I didn’t download Rejzors Uninstall tool
Should I use it now?
why do you want to run these rootkit Tools … are you infected?
Why are you running Sophos Anti Rootkit? Avast has anti-rootkit scan after 8 mins on startup.
Do all the steps mentioned please. It is clearly instructed in steps…
The location to delete is C:\Program Files\AVAST Software\Avast. (Assuming your windows is installed on drive C)
system
November 24, 2013, 10:57pm
12
Why are you running Sophos Anti Rootkit? Avast has anti-rootkit scan after 8 mins on startup.
Do all the steps mentioned please. It is clearly instructed in steps…
The location to delete is C:\Program Files\AVAST Software\Avast. (Assuming your windows is installed on drive C)
i downloaded Rejzors Uninstall tool: From this link http://rejzor.wordpress.com/avast-cleanup-tool/
but it was the same tool I already use my computer save it with a (1)
I see a message
safe mode (recomended) Yes
Normal mode No
Should I go No
Pondus I ran my computer for almost a year on Security Essencials only I’ve found 3 trojans and avast was talking about this rootkit gen susp I just wanted to be sure
You choose yes and it logs you onto safe mode…
Then you run that Avastclear…
Here is a link to the cleanup tool: https://skydrive.live.com/?cid=94a12102e5094675&id=94A12102E5094675!952&authkey=!AHu_KR3cJN1jHt4
system
November 24, 2013, 11:11pm
14
Alikhan I ran unstalling tool in safe mode again and location was empty the first time i choose my version, so I think I’m done with it.
I will use the other tool now.
system
November 24, 2013, 11:14pm
15
Alikhan should i open or save file form last link?
system
November 24, 2013, 11:20pm
16
This is message i’m getting with avast logo
AvastUI
Faled to load language dll 1033\UILangRes.dll
I think is just the unnistalling tool
system
November 24, 2013, 11:30pm
18
Alikhan I just ran it but i got no answer it just opened a black window Windows Command maybe. and nothing else
It is Ok ?
system
November 24, 2013, 11:38pm
19
Alikhan one more question should I eliminate the unstalling tools before installing new avast?
I appreciate your time and patience.
Yes, it was supposed to open a black window. You did it right. You can eliminate them if you want that’s up to you. I’d suggest you delete them since they serve no use now.