Payment issue

Avast Free Antivirus / Premium Security
1

Hi there
I had the free version of Avast Antivirus, and upgraded to the pro version not too long ago, paying via credit card. The system has completed the transaction, and my money has been deducted from the account.

When I tried to access the premium account, customer support said there was no record of my email on their database.
I checked through the avast app itself, and for some reason this email popped up:

http://i.imgur.com/HRlFcpp.png

This is not my email, nor have I ever seen it before.
Would it be possible to set my account which I paid for, from the ‘‘sam419200ung55tgf@gmail.com’’ to ‘‘exclusivevillas2013@gmail.com’’.
Please respond to this as soon as possible.
Regards,
John

2

I doubt you want to get spammed, so I suggest not to post your email in public and contact avast through their contact form.
http://www.avast.com/contact-form.php

3

Or http://www.avast.com/resend-license-paid.php

Be sure to use the same email address you used when you first purchased it. :slight_smile:

4

I did that, and this came up:

Dear customer,

we are sorry, but our records show no valid purchases with the e-mail address you specified.

Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.

If you purchased your license from an avast! reseller please contact the reseller directly (http://www.avast.com/locate-dealer).

Best regards,

the avast! team


Which is exactly what I’m trying to say, I dont own the ‘‘sam419200ung55tgf@gmail.com’’ email account, so I cant receive the activation code.