I got an email due to a credit card rejection.
In Argentina, credit cards reject payments from other countries unless the customer informs in advance, so they can authorize the payment.
I did so now, I need to tell Avast to retry the invoicing as fast as possible.
But I cannot find an Avast support email.
I am happy with the product, but I am totally angry of not having a customer support email to write to.
Is this for real? Don’t they have one?
/jorge
i believe you just need to try and pay again as i dont think banks or any company will retry a failed transaction.
try here https://support.avast.com/en-us/index#pc
live chat is on bottom right of page.
A day before March I logged on to Avast’s website. My Subscription is set to renew the charge March 5, 2025. I went through the steps to stop the renewal. No onscreen errors so I hope it worked. Over the next days (today is March 3) I tried to verify the charge to renew would not occur. After several attempts on these past days, I still see the Manage payment shows it will renew on March 5. I have no place to REMOVE my credit card just the ability to change it to a new one. There does not appear to be an email I can send to verify that the next charge will not happen. These attempts to contact AVAST and Support where the website only goes in circles without reaching any true contact confirms my belief that I should stop using AVAST. IF the charge occurs I will have to contact my Credit Card company and undo it. Since that is a pain I would hope my attempts to stop the charge did work after all. The account portion of the website should show the choice to stop automatic billing, Summary: Make a straight phone number or at least an Email available on the AVAST website to avoid ‘failure to contact’ problems.
For me i logged into portal > change auto renew settings and disabled it.
follow https://support.avast.com/en-us/article/account-subscription#pc
