Payment

system · 2015-10-20T19:59:40.000Z

Hello,
I renewed my avast account sunday responding to an offer that said 399 NOK. When I checked my account today it shows a withdrawal of 498,75 NOK witch is much more than I agreed to. The Payment in my banc account says DIGITAL RIVER IRELAND.
Please Let me know why this has happend and how to fix it. My lisencenumber is 115787740
Sincerely
Cecilie Landberg

DavidR · 2015-10-20T20:13:38.000Z

Submit a support ticket - Try the following: https://support.avast.com/support/tickets/new.

And query the difference.

system · 2015-10-24T21:29:09.000Z

Tanks for responding so quickly I sendt this the way you suggested now, and we’ll see what happens. Crossing my fingers

DavidR · 2015-10-24T22:12:05.000Z

You’re welcome.

Whilst it could take a little time to resolve, so please be patient, submitting further tickets could actually slow it down as they are dealt with on a first in first out (depending on priority).

If you haven’t heard anything for 7 days, come back to the topic and post your support ticket ID and I will try and attract some attention to it.

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