I have downloaded Avast Free 2016 but when I start the install it says that PC Cleaner Pro should be uninstalled first.
I have had the Laptop since new, PC Cleaner Pro has never been installed, there is no trace of the program and Malwarebytes can’t find it. How do I fix this problem, has anyone else seen this who can tell me what to look for??
==================== Security Center ========================
(If an entry is included in the fixlist, it will be removed.)
AV: PC Cleaner Pro (Disabled - Up to date) {737A8864-C2D9-4337-B49A-B5E35815B9BB}
Essexboy will assist you when online … very soon
PC Cleaner Pro 2014 is a paid system optimizer program that is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this program. Very often users have no idea where did it come from, so it’s not surprising at all that most of them assume that PC Cleaner Pro 2014 is a virus. This program is also bundled within the custom installer on many reputable download sites, so if you have downloaded a software from these websites, chances are that PC Cleaner Pro 2014 was installed during the software setup process.
PC Cleaner Pro 2014 it’s technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experience. The industry generally refers to it as a “PUP,” or potentially unwanted program.
[*]If malicious objects are found, they will show in the Scan results and offer three (3) options.
[*]Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
I have done the TDSS scan and have the report on screen but can’t see how to attach it into the message (I must be missing something). I have attached the new FRST.txt.
log is open in notepad ? … in top left corner, click file … save as … give it a name and save a place you find it, browse to it as you did with frst.txt and attach
for copy and paste, click edit at top left … mark all (all txt should be blue) right click on the blue txt and select copy … then paste here
I have done that and I have the report on screen but it is not in notepad, It has a green border around it and and won’t allow me to right click and there seems to be no way to save it.
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.
ctrl+a doesn’t work. Apologies, I am wrestling with a delinquent ADSL router which works occasionally, this make take some time. I will read the and action the rest of your posts.
Please download Malwarebytes’ Anti-Rootkit and save the file to your desktop.
Note that the tool is still in its BETA stage, therefore not all functionalities may be added.
Wait patiently and don’t do anything on your machine while MBAR goes through your system!
[*]If no infection is found, just close the tool.
[*]If an infection is found, make sure that Create Restore Point is checked, then select Cleanup button to remove threats. The process will start and your machine will prompt you to reboot upon completion.
When finished (either with or without cleanup), please navigate to the MBAR directory.
Search there for these two files:
mbar-log-date(time).txt system-log.txt
Please include the content of both files in your reply.