PC Crash

Avast Free Antivirus / Premium Security
1

hi,

I have frequently PC crashes…
I’ve run “WhoCrashed” to find problem. The message seems to be about AVAST.
What can I do to fix this problem ?

Here is an extract of “WhoCrashed” analysis :

[i][i][i]windows version: Windows 8.1 , 6.2, build: 9200
windows dir: C:\WINDOWS
Hardware: HP Pavilion 17 Notebook PC, Hewlett-Packard, 1972
CPU: GenuineIntel Intel(R) Core™ i5-3230M CPU @ 2.60GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8476975104 total

Crash Dump Analysis

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Mon 22/06/2015 20:16:37 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\062215-21968-01.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x163355)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF801BA443355, 0xFFFFD000C7571170, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\tcpip.sys
product: Système d’exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote TCP/IP
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Mon 22/06/2015 20:16:37 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: aswstm.sys (aswStm+0x314B)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF801BA443355, 0xFFFFD000C7571170, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\aswstm.sys
product: Avast Antivirus
company: Avast Software s.r.o.
description: Stream Filter
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswstm.sys (Stream Filter, Avast Software s.r.o.).
Google query: Avast Software s.r.o. SYSTEM_SERVICE_EXCEPTION

On Sat 20/06/2015 00:03:00 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\062015-32890-01.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x163355)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF801893A9355, 0xFFFFD0015399B170, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\drivers\tcpip.sys
product: Système d’exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote TCP/IP
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. [/i][/i][/i]

thanks by advance if someone could help me
Laurent

2

A new crash 10 minutes after the last one, and still a message about AVAST.

Here is the “WhoCrashed” conclusion :

[i]Conclusion

21 crash dumps have been found and analyzed. Only 10 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

aswstm.sys (Stream Filter, Avast Software s.r.o.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.[/i]

Thanks by advance if someone could help me to find how to fix it
Laurent

3

Support: Submitting a support file using the Avast Support Tool https://www.avast.com/faq.php?article=AVKB33#artTitle

4

hi Pondus,

I have no “Order number” : is this forum reserved to complete AVAST subscribtors ?

Laurent

5

Hi,

I have a support package named : 20150622_2337_DRDT3_2141240194.zip

could you do something with this ?
Laurent

6

No, we can’t.
Use the tool to send it automatically to avast.