Hi,
FRST is primary tool for me. Try to download fresh FRST tool (delete old-one) and re-run as instructed above with all option checked.

If you get an error, please tell me and post me screenshot of that messages/error.
If FRST create logs for you, please attach here.

EDIT:

If you fail again to run FRST (yes, please post me screenshot of error) try to run DDS tool instead.

Please download DDS and save it to your Desktop from here:
http://www.bleepingcomputer.com/download/dds/dl/104/

Double click to run the tool, click the Start button.

  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt

Save both reports to your desktop. DDS.txt and Attach.txt attach back to topic.