I have tried (once more) on my VM with Windows 7 x64 and it works just fine (unfortunately for the analysis). Could you guys (one of you with the issue) please get the crash-dump with the Ctrl+ScrollLock trick at the moment when the computer is shutting down for about a minute: https://support.avast.com/en-my/article/Windows-complete-memory-dump
And share it with us via the FTP server.
Or if you don’t have time to experiment, please try to ZIP and upload the logs for avast service:
“c:\ProgramData\AVAST Software\Avast\log\AvastSvc.log”
and let us know the name of uploaded file. Thank you.
Same issue, take few minutes when reboot or shutdown.
Win7 x86 SP1 with latest update
Avast Free v20.3.2405 is very slow when shutting down the PC.
I try the Beta version.
Avast Free v20.4.2408 (build 20.4.5273.561) is the same problem.
I had already posted it a few days ago here but my message was deleted because I was replying to David_27 who was HS on this topic …There are also 2 French users who have this problem of slow reboot, but both of them are using W8.1 and not W7. Guy Pépin & GEGEPING or here in english.
I’m experimenting a shutdown issue after Avast last update, also a French user using W7 ultimate. Shutting down is a fast process that usually takes 10 seconds max, but now it takes several minutes. I tried different things to shut it down faster like a defrag and chek disc but it won’t change a thing. Last thing I though to do it to verify online if other users had the same issue and here I am.
I’m on the free version 20.3.2405 (build 20.3.5200.574)
Still not fixed in 20.4.2410
My PC sometimes delay restart/shutdown to many minutes with error in “Windows event viewer” Avast service was not properly shutdown.
having the same problem…
windows 7 x64
tried other antivirus
avira - ok (but hard to uninstall)
panda - ok
avg - having same problem like avast , it’s take 3min or longer to shutdown/restart
Guys, thank you very much for reporting, could someone with the problem please try to help us to analyse the issue and follow the steps mentioned here:
Similar problem for me. I’m using Win 7 Pro x64 (all updates) and Avast Premium Security 20.4.2410 (build 20.4.5312.577). No other antivirus or anti-malware software installed now or at any earlier date.
Whenever I reboot, the system hangs for a very long time (at the “shutting down” screen) and eventually reboots. Fortunately, there’s no slow down or hanging when I shut down, although the Event ID warnings/errors listed below still occur.
Shutting down shields (all or any combination) has no effect whatsoever on the slow reboot and hang time. I tried this with both Self-Defense mode on and off, so that has no effect either. Both Silent Mode and Hardened Mode are switched off.
Interestingly enough, I found that if I switched the Program Compatibility Assistant Service (in services.msc) from “automatic” to “disabled,” the error (Event ID 7043) didn’t appear in Event Viewer; the warning (Event ID 1530) was still recorded, however. Reboot time wasn’t decreased, so there was no point in keeping PCAS set to “disabled.”
Here are the full results in Event Viewer:
Event ID 1530 (User Profile Service)
DETAIL - 3 user registry handles leaked from \Registry\User\S-1-5-21-4097084660-844498693-2369078883-1000:
Process 1364 (\Device\HarddiskVolume3\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-4097084660-844498693-2369078883-1000
Process 1364 (\Device\HarddiskVolume3\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-4097084660-844498693-2369078883-1000
Event ID 7043 (Service Control Manager)
The Avast Antivirus service did not shut down properly after receiving a preshutdown control.
Process 1364 (\Device\HarddiskVolume3\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-4097084660-844498693-2369078883-1000\Software\Microsoft\Windows\CurrentVersion\Explorer
One month passed, a new version (20.4) was released, and the problem has not yet been resolved. Now, due to the Avast, the shutdown time of my computer is five minutes. Amazing!
You mean it’s with the beta version?
That would mean that avast was able to find out what was wrong with the last two official releases.
It would be good because this concern was beginning to gain weight for more and more users, again a new one today on the French section.
The procedure given by jaroslav.nix for transmitting the information discourages users .
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.
DETAIL -
3 user registry handles leaked from \Registry\User\S-1-5-21-569174153-657888036-2119141897-1000:
Process 2016 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-569174153-657888036-2119141897-1000\Software\Microsoft\Internet Explorer\EUPP Protected - It is a violation of Windows Policy to modify. See aka.ms/browserpolicy
Process 2016 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-569174153-657888036-2119141897-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts
Process 2016 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-569174153-657888036-2119141897-1000\Software\Microsoft\Windows\CurrentVersion\Explorer
This happens every single shutdown.
If this issue can’t be resolved then my only option to resolve it is to uninstall Avast.
Problem definitely not solved for me, but I haven’t tried the beta version. In general, I tend to shy away from beta versions of software due to their potential for greater instability. That said, it doesn’t look like the beta version fixed the issue for everyone anyway.
As for AvastSvc.log, where do I upload it? I can’t attach it here because this board doesn’t allow attachments that large. Is there somewhere specific I need to upload it to or could I just use Google Drive or Dropbox? Also, I know you guys asked for AvastSvc.log, but do you also want AvastSvc.log.old as well?
