Phone not matching Web Console

Avast Mobile Security Avast Mobile Security for Android
1

Two devices (Both lollipop) show as no AV installed but show the Anti-theft installed in the web console even though AV is installed on both.

So, here’s what I did on one of them:

  1. Uninstalled anti-theft and then AV from the mobile.
  2. Removed the device from the web console.
  3. Reinstalled AV on the mobile and logged into my account. It showed up but greyed out, which is odd as it shows the last communication as 1 minute ago! Also, it shows that it has no AV or anti-theft installed. Anyway ploughing on…
  4. Renamed the device in the web console (I appended my name for cosmetic reasons)
  5. I installed anti theft.
  6. The web console then showed a new device with anti-theft and no AV! So I now have 2 devices for one phone.

Any ideas?

2

Hello mark30,

unfortunately, you are facing quite common problem that we are facing lately.
Some other information here: https://forum.avast.com/index.php?topic=181150.0
Please be patient and wait for new version of anti-theft application which will solve this problem.

Best Regards,

miraDi