Same issue here. Downloaded app from Google PlayStore for Android device. First window that appears:
Enter avast! PIN
PIN recovery not set
Please set the recovery phone number in the settings.
However, without the pin, one cannot access the settings because pressing OK or Cancel (without the correct pin entered) closes the entire avast app.
Now, trying to see the device from being logged into the avast account (via PC)…there is not a device recognized or associated to my gmail account that is utilized for both Google PlayStore and Avast.
Have already uninstalled and tried to re-install but, cannot get passed the PIN screen and device is still not in my avast account as recognized.
Any help would be greatly appreciated.
so you just installed Mobile Security and you didn’t even get through the setup wizard due to the PIN dialog? Are you sure there is no Anti-Theft installed on your device AND you there wasn’t any avast! product installed on your device before?
It was installed once before on a brand new phone with no other security. Avast Mobile Security was set-up on it once before but, now it asks for a PIN and the device is not recognized by going to the Avast account. This is for my wife’s phone. My phone is setup just fine with zero problems. Set them up exactly the same way but, with different access…my e-mail and her e-mail…both gmail.
Her device is not recognized under her login to avast and it won’t go passed the PIN setup. Have uninstalled and removed the battery on the phone. Then, re-installed and still the PIN screen. Upon initial setup the first time I must have overlooked entering a recovery phone number. Now, I can’t do anything on her device because, it was never acknowledged by avast the initial time.
everything suggests that you have Anti-Theft installed on your wife’s phone. Look up how to uninstall Anti-Theft here on the forum. After you uninstalled both Mobile Security AND Anti-Theft, you can reinstall Mobile Security (and Anti-Theft afterwards) without the need of inserting your PIN.
How to uninstall avast! Anti-Theft?
To uninstall avast! Anti-Theft please follow these steps:
[i][b]At first, your avast! Password (4-6 digits, only numbers) will be needed.[/b][/i] Please go into avast! Free Mobile Security and tap onto 'Settings'
Here open ‘avast! Anti-Theft Removal Wizard’
Enter your avast! Password and follow the steps in avast! Anti-Theft Removal Wizard, which will guide you through the rest of the uninstallation process.
In case you do not have avast! Mobile Security installed and want to uninstall avast! Anti-Theft vie the wizard, please install avast! Mobile Security to be able reach the wizard.
Back to that good old circular logic again. : Can’t uninstall it without having the PIN. If I had the PIN I would not need to uninstall.
When I uninstall avast! Mobile Security and then re-install the PIN window still pops up. It also says that avast! is working on the device. However, when I log into her account at avast! it doesn’t recognize any connected devices.
If it was installed successfully but, not correctly and it was working; shouldn’t it at least be recognized by avast! as a connected device in her account?
you can uninstall Anti-Theft without the wizard. There is a guide on the forum somewhere. Basically you need to remove the hidden app from Device Administrators in device Settings then uninstall it via Applications in device Settings.
If you just uninstall Mobile Security and not Anti-Theft, the PIN will get pushed back to Mobile Security upon reinstall so there is no point in doing that. You need to uninstall both apps to remove the PIN requirement.
OK - - - - I am just starting to use a smart phone and do not to texting as a rule (sent 4 total) and I have read this thread from top to bottom and I still do not understand what they want for a recovery phone number.
I just installed Avast mobile security but try as I may I do not know what to enter for this phone number. My home phone? someone elses cell phoone ? or what?
Sorry to be such a dummy but I’ve started using computers in the early 1970’s but I guess at 80 years I may need to give it up.
Along these same lines, if someone answers this, pleas do not use a bunch of abbreviations. (SAME REASON!)
you should use a number capable of receiving SMS messages. It would also be good if you have decent access to the number because if you forget your avast! PIN, Mobile Security can send a message to this number with temporary PIN you can use to access the application and set a new PIN of your choosing. This temporary PIN will last for 30 mins so the access doesn’t have to be immediate (also you can let Mobile Security send the message anytime you want and as many times you want so you can wait untill the number/device becomes available to you then send the message).
This whole thing will be better explained in the next version of Mobile Security.
"
“This whole thing will be better explained in the next version of Mobile Security.”
i SURE HOPE SO AS . AS OF NOW, i HAVE NO IDEA OF WHAT i AM DOING.
(sorry for the caps)
The only access I have to SMS is my phone which will not help.
My best bet would be to have it sent to my e-mail!
well, you don’t have to set it up if you don’t want to. Also sending it via e-mail is not that simple on Android since there is no way of sending an e-amil from your GMail account there without any user action. I am sure you don’t want the potential thief to just press the PIN recovery in PIN dialog and see an e-mail with the temporary PIN (s)he could use to disable Anti-Theft.
I installed avast, but forgot my pin. I did not set up a phone number to recover my pin. I’ve tried to un-install and then re-installed the app on my kindle hd but it still asks for my pin. Is there a way to reset my pin or start over?
nah, it won’t help if you didn’t connect earlier. Your only chance now is to uninstall Mobile Security AND Anti-Theft. You uninstall Mobile Security the common way, you might need to uninstall Anti-Theft (your hidden app) using a guide available somewhere here on the forum. After that, you can install everything back and it shouldn’t ask for PIN anymore, but you will lose all your app settings.
I have yet to find any answer to the questions in this form of PIN Recovery Phone Number :-[
I setup both anti theft and security. I set the anti theft name to phone backup but am 99.999% sure I didn’t set a PIN.
The anti theft is NOT showing up in my list of apps under the fake name and I cannot find any PIN that works.
My phone is not rooted. I uninstall avast! security and re-install but it still asks for a PIN.
Is there any way to change \ set \ alter the PIN or do I HAVE to root the phone to get avast sorted?
Thanks.
please help how to get my recovery pin. I changed my sim card and the alarm goes off… my secondary mobile no. is no longer active. immediate reply is highly appreciated thanks
Can’t uninstall it without having the PIN. If I had the PIN I would not need to uninstall.