please can someone check this out for me

hope i am doing this right :-[

Are you experiencing any problems ? You also have Norton installed

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:Commands
[CREATERESTOREPOINT]

:OTL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - No CLSID value found.
O3 - HKU\S-1-5-21-3398516097-683897620-991319064-1005\..\Toolbar\ShellBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3 - HKU\S-1-5-21-3398516097-683897620-991319064-1005\..\Toolbar\ShellBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
O3 - HKU\S-1-5-21-3398516097-683897620-991319064-1005\..\Toolbar\WebBrowser: (no name) - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No CLSID value found.
O3 - HKU\S-1-5-21-3398516097-683897620-991319064-1005\..\Toolbar\WebBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
O3 - HKU\S-1-5-21-3398516097-683897620-991319064-1005\..\Toolbar\WebBrowser: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No CLSID value found.
O4 - HKU\S-1-5-21-3398516097-683897620-991319064-1005..\Run: [Update Service] "C:\Program Files\Common Files\Teknum Systems\update.exe" /startup File not found
O20 - AppInit_DLLs: (c:\docume~1\alluse~1\applic~1\browse~1\261339~1.144\{c16c1~1\browse~1.dll) - File not found
[2010/05/04 13:30:06 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Alwil Software
[2009/09/09 21:23:38 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Avg7
[2009/07/02 12:23:58 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Grisoft(2)
[2009/07/02 12:21:07 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Grisoft(4)

:Commands
[resethosts]
[emptytemp]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

sorry i am not great when it comes to computer talk :-[do you mean this code that is under OTL old timer?

:Commands
[CREATERESTOREPOINT]

:OTL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - No CLSID value found.
O3 - HKU\S-1-5-21-3398516097-683897620-991319064-1005..\Toolbar\ShellBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3 - HKU\S-1-5-21-3398516097-683897620-991319064-1005..\Toolbar\ShellBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
O3 - HKU\S-1-5-21-3398516097-683897620-991319064-1005..\Toolbar\WebBrowser: (no name) - {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No CLSID value found.
O3 - HKU\S-1-5-21-3398516097-683897620-991319064-1005..\Toolbar\WebBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
O3 - HKU\S-1-5-21-3398516097-683897620-991319064-1005..\Toolbar\WebBrowser: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No CLSID value found.
O4 - HKU\S-1-5-21-3398516097-683897620-991319064-1005…\Run: [Update Service] “C:\Program Files\Common Files\Teknum Systems\update.exe” /startup File not found
O20 - AppInit_DLLs: (c:\docume~1\alluse~1\applic~1\browse~1\261339~1.144{c16c1~1\browse~1.dll) - File not found
[2010/05/04 13:30:06 | 000,000,000 | —D | M] – C:\Documents and Settings\All Users\Application Data\Alwil Software
[2009/09/09 21:23:38 | 000,000,000 | —D | M] – C:\Documents and Settings\All Users\Application Data\Avg7
[2009/07/02 12:23:58 | 000,000,000 | —D | M] – C:\Documents and Settings\All Users\Application Data\Grisoft(2)
[2009/07/02 12:21:07 | 000,000,000 | —D | M] – C:\Documents and Settings\All Users\Application Data\Grisoft(4)

:Commands
[resethosts]
[emptytemp]
[Reboot]

I have not used Norton in years.the problem i am been having is Google chrome.which is very …slow to up load pages i use that a lot to get in to my emails on msn…now outlook…reason use that is it translates pages for me for my psp 9 tuts.?I try to go back what i had before but it keeps telling me to Please upgrade your web browser Download the latest version of Microsoft Internet Explorer
that is 8 mine is 6…so i try…took ages in the end it said sorry not downloaded try again…was told Microsoft Internet Explorer 8 don’t work with psp9(paint shop pro) is that right?only wanted Google chrome to translate for me but it took over.i have a lot of links in Google chrome that i don’t want to louse them.now of late it i can’t down load windows up date. I cant get to my emails on IE…but can on google chrome…which is driving me up the wall…so slow…what i am trying to say is i wont to get back to outlook and only use google chrome to translate tuts for me…
thanks for all your help…

Yep that is the correct code

What mail client are you using ? Is it outlook express ? If so then you can upgrade to live mail http://www.microsoft.com/en-gb/download/details.aspx?id=3945

As far as I am aware IE8 has no effect on PSP9 http://www.microsoft.com/en-us/download/internet-explorer-8-details.aspx
IE8 has a Translator accelerator

For windows updates run the MSFixit on this page http://support.microsoft.com/mats/windows_update/

Run the Norton removal tool available here https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

If you could do that and it is working to your satisfaction we will then sort out chrome for you. If you have problems with any of this then let me know

the first file is what i got when pc restarted.2nd when i did Quick scan.image 1 is what i got when try to remove norton.image 2 ie8 when i try to down load IE8…and fix it say
Trouble shooting cannot continue because an error has occurred .we are sorry but the program encountered a runtime error please try again later (code 80040402)

looks like it’s not my day :-X

for got to say no i am not using outlook express.it’s outlook .com

OK it looks like the system will need a repair, there are two ways to do this :

We can use the windows CD if you have it
Or I can run a programme that will try to repair those errors

I have no CD. so it looks like run a programme that will try to repair those errors

Download Windows Repair (all in one) from this site

Install the programme then run

https://dl.dropbox.com/u/73555776/waio%20start.JPG

On the start repairs tab click start

https://dl.dropboxusercontent.com/u/73555776/waio%20startrep.JPG

Select the following items and tick restart system when finished

https://dl.dropbox.com/u/73555776/waio%20rep%20list.JPG

ok done that.do you want me to post the log files?and want will i do next…thanks for all your help

OK now that has done could you try and install IE8 again please

Hi. i did and got the same message :-\

Hmm crypto service problem

Download and run the ESES service repair tool from here http://kb.eset.com/library/ESET/KB%20Team%20Only/Malware/ServicesRepair.exe
Run the tool on completion a log will be generated could you attach that please

Here you go!!

Looks like we will be better off repairing XP itself. What is the computer manufacturer i.e. HP, Dell etc along with the model number/type

Packard Bell.
Model I MEDIA 5095
Microprocessor Intel®pentium® 4 2 8 GHZ processor
Motherboard columbia 2
Modem 56 kbps v. 92

think i wrote all but the serial number.do you need that?

OK there is no restore partition for that model. I will send you a PM

You are not allowed to send personal messages.this is what i can when i try to answer you :-X

Ah yes another post or two and you should be able to …

Would you like me to give you that ISO and then talk you through it ?

ya that would be great thanks :slight_smile: