Please help asap! My computer is SLOW!!! Malware is definitely present...

Viruses and worms
1

Hi there,

Today my computer started to work super slow. I cannot even open programs with it. Please help! I don’t know what to do and I have finals coming up. I have a project I need to work on tonight, so please help.

Thanks!
Connor W.

2

Please attach your logs. (AdwCleaner, MBAM, OTL and aswMBR…!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0

3

OK, and just FYI… I am running a temporary Ubuntu OS off of a flash drive (it is not installed)… Can I retrieve the data through this? It may be easier to fix my computer through Ubuntu… Thoughts?

Thanks!
Connor W.

4

Anyways, I ran the scans… please still let me know if we can approach this better via Ubuntu. I am currently running in Safe Mode and it is still a little laggy.

Attached are the logs… I will post the aswMBR.exe logs in the next post.

Thanks!

5

your AdwCleaner log say “Search” …all the crap files listed will not be removed unless you click “delete” as instructed

6

I tried that but it shut my computer off…

Also, after I’ve run aswMBR.exe my hard drive does not work anymore. It will only go to the Windows load screen, but after that it will not load. I am using a flashdrive Ubuntu boot to try to access it and it is saying this:

Unable to mount SYSTEM
Error mounting /dev/sda1 at /media/ubuntu/SYSTEM: Command-line `mount -t “ntfs” -o “uhelper=udisks2,nodev,nosuid,uid=999,gid=999,dmask=0077,fmask=0177” “/dev/sda1” “/media/ubuntu/SYSTEM”’ exited with non-zero exit status 13: ntfs_attr_pread_i: ntfs_pread failed: Input/output error
Failed to read first NTFS_BLOCK_SIZE bytes of potential restart page.
The file system wasn’t safely closed on Windows. Fixing.
ntfs_attr_pread_i: ntfs_pread failed: Input/output error
Failed to read NTFS $Bitmap: Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it’s a
SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
then reboot into Windows twice. The usage of the /f parameter is very
important! If the device is a SoftRAID/FakeRAID then first activate
it and mount a different device under the /dev/mapper/ directory, (e.g.
/dev/mapper/nvidia_eahaabcc1). Please see the ‘dmraid’ documentation
for more details.

Please help. I’m screwed.

7
I tried that but it shut my computer off...
as it say in the instruction......

Once done it will ask to reboot, allow this
On reboot a log will be produced please attach that

anyway, removal expert is notified…

8

Hi three programmes to run

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:OTL
IE - HKU\S-1-5-21-3121085536-567810485-1202720719-1000\..\SearchScopes\{A531D99C-5A22-449b-83DA-872725C6D0ED}: "URL" = http://search.alot.com/web?q={searchTerms}
FF - prefs.js..extensions.enabledAddons: netvideohunter%40netvideohunter.com:1.9.5
FF - prefs.js..extensions.enabledAddons: crossriderapp12749%40crossrider.com:0.91.62
[2013/02/18 01:06:16 | 000,000,000 | ---D | M] ("NetVideoHunter") -- C:\Users\Mastah C\AppData\Roaming\Mozilla\Firefox\Profiles\rgit5epd.default\extensions\netvideohunter@netvideohunter.com
[2013/03/20 16:08:48 | 000,000,029 | ---- | M] () -- C:\Windows\SysWow64\TempWmicBatchFile.bat

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download the latest version of TDSSKiller from here and save it to your Desktop.

[*]Doubleclick on TDSSKiller.exe to run the application

https://dl.dropbox.com/u/73555776/tdss%20start.JPG

[*]Then click on Change parameters.

https://dl.dropbox.com/u/73555776/tdss%20Change%20param.JPG

[*]Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

[*]Click the Start Scan button.

[*]If a suspicious object is detected, the default action will be Skip, click on Continue.

https://dl.dropbox.com/u/73555776/tdss%20threat.JPG

[*]If malicious objects are found, they will show in the Scan results and offer three (3) options.
[*]Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

[*]Get the report by selecting Reports

https://dl.dropbox.com/u/73555776/tdss%20report.JPG

[*]Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

Please copy and paste its contents on your next reply.

FINALLY

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

  • IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

9

I cant even get to the Windows OS though… It’s only the Ubuntu OS I am running off a flash drive. My hard drive is messes up (I think).

10

In other words, I cannot run these programs…

11

OK lets run from the USB

Download the following three programmes to your desktop :

  1. WiNTBootIc
  2. Windows RC 64
  3. Farbar Recovery Scan Tool 64

Extract wintoboot to your desktop
Insert a USB drive of at least 1GB
Run Wintoboot

http://dl.dropbox.com/u/73555776/wintoboot.JPG

Drag and drop the Windows 7 ISO to the programme in the space indicated
Tick the Format box and accept the warnings
Press Do It

You will see it progressing

http://dl.dropbox.com/u/73555776/usb%20progress.JPG

It will let you know when it is done
Then copy FRST to the same USB

http://dl.dropbox.com/u/73555776/frstwintoboot.JPG

Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here

When you reboot you will see this although yours will say windows 7.
Click repair my computer

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg

Select your operating system

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg

Select Command prompt

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg

At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\FRST.exe and press Enter (or FRST64.exe)
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.

http://i1224.photobucket.com/albums/ee362/Essexboy3/Farbar/FRST2.gif

[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

12

Will this erase my current hard drive? I have some files on there that I need and I cannot erase…

Thanks!
Connor W.

13

NO this will just install the recovery console, thereby enabling me to work prior to windows loading. All files are safe

14

I tried running this but no dice… The hard drive light is stuck on and it won’t do anything… I followed all of the instructions to the T.

15

The hard drive should only start running when FRST is active, was it doing that as soon as you booted from the USB ?

16

No. I boot the computer, hit f12 to reach the boot menu, select USB Storage, then says “Windows is loading files”, and then it goes to a black screen a the hard drive light goes on and barely flickers off. I can only see the mouse on the screen…

17

Sounds to me like a hard drive problem or there is something wrong with the bootloader. Now the only way I could look at that is with Gparted, however if the HDD locks then even that would not work

18

Dang… Are there any other options? I need those files off my hard drive… Any hope?

19

The only alternative is to remove the hard drive, put it in a USB caddy and then plug into another system and remove the data from there

20

Oh OK. So I’m guessing it will read off just like a flash drive?