PLEASE HELP:AV pop up message "blocked a harmful webpage or file" keep appearing

system · 2015-08-29T16:31:40.000Z

I’ve been receiving a pop up message from AVAST stating it blocked a harmful webpage or file. I immediately scanned my laptop using the AVAST, but it detected no virus. Anyone can help me? Please.

Here are the attachments:

Asyn · 2015-08-29T16:33:09.000Z

Attach your basic diagnostic logs. (MBAM, FRST and aswMBR)
Instructions: https://forum.avast.com/index.php?topic=53253.0

essexboy · 2015-08-29T18:32:06.000Z

Once the logs are attached I will look

system · 2015-08-29T18:46:15.000Z

Hello. I have a concern. My laptop suddenly shut down while I’m scanning using the aswmbr. Does it mean anything? Please inform me. Thank you.

essexboy · 2015-08-29T18:59:56.000Z

No, just attach the other logs and I will see what we have

system · 2015-08-29T19:02:53.000Z

i already did. please see my first post.

essexboy · 2015-08-29T19:58:09.000Z

Let me know if this stops the alerts

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: HKU\S-1-5-21-3723614817-2456440264-676038731-1000\...\Run: [AdobeBridge] => [X] ShellIconOverlayIdentifiers: [DropboxExt1] -> {FB314ED9-A251-47B7-93E1-CDD82E34AF8B} => No File ShellIconOverlayIdentifiers: [DropboxExt2] -> {FB314EDA-A251-47B7-93E1-CDD82E34AF8B} => No File ShellIconOverlayIdentifiers: [DropboxExt3] -> {FB314EDB-A251-47B7-93E1-CDD82E34AF8B} => No File ShellIconOverlayIdentifiers: [DropboxExt4] -> {FB314EDC-A251-47B7-93E1-CDD82E34AF8B} => No File GroupPolicy: Group Policy on Chrome detected <======= ATTENTION CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION Toolbar: HKLM - No Name - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File 2015-07-25 22:32 - 2015-06-16 05:42 - 85807872 ___SH (PatientLink Enterprises) C:\ProgramData\msbbfrnl.exe C:\Users\BUTCHOY\AppData\Local\Torch Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: Reg Delete "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F Reg: Reg Add "HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg" /F RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

system · 2015-08-30T03:43:07.000Z

thanks but i guess no need for that. the alert stops appearing after all the downloading and scanning. thank you!

mikaelrask · 2015-08-30T08:05:44.000Z

hey marinelleismyname plaese run the fix essexboy posted for you and attach the the fix log after.

even if you does not get any more alert from avast does not mean that your clean, so please run the fix from essexboy.

essexboy · 2015-08-30T10:54:48.000Z

Yes run the fix as MBAM only cleared the registry entry … It did not delete the associated file

system · 2015-08-30T14:14:43.000Z

essexboy post:10:

Yes run the fix as MBAM only cleared the registry entry … It did not delete the associated file

Here’s the file.

essexboy · 2015-08-30T14:35:28.000Z

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe

system · 2015-08-30T15:32:51.000Z

thanks for the help

essexboy · 2015-08-30T15:39:05.000Z

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