I’m really new with this AV program im just downloaded the file called avast_home_setup from download.com but when i try to start the file and run it always cannot connect on the server and keep retrying and then failed at end this is my log created by avast i don’t know what is the problem since i have limited knowledge on computer.
Please help me to solve the problems…
Thanks
08.05.2009 06:20:42 general: Started: 08.05.2009, 06:20:42
08.05.2009 06:20:42 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
08.05.2009 06:20:42 system: Memory: 42% load. Phys:604296/1048048K free, Page:2137816/2523404K free, Virt:2066868/2097024K free
08.05.2009 06:20:42 system: Computer WinName: WINXP-5D9C12536
08.05.2009 06:20:42 system: Windows Net User: WINXP-5D9C12536\WinXP
08.05.2009 06:20:42 general: Old version: ffffffff (-1)
08.05.2009 06:20:42 system: Using temp: C:\DOCUME~1\WinXP\LOCALS~1\Temp_av_inet.tm~a03080 (2514M free)
08.05.2009 06:20:42 internet: SYNCER: Type: use IE settings
08.05.2009 06:20:42 internet: SYNCER: Auth: another authentication, use WinInet
08.05.2009 06:20:42 general: Install check: Program folder does NOT exist in registry
08.05.2009 06:20:42 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
08.05.2009 06:20:44 general: progress thread start
08.05.2009 06:20:44 general: Destination: C:\DOCUME~1\WinXP\LOCALS~1\Temp_av_inet.tm~a03080
08.05.2009 06:20:44 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
08.05.2009 06:21:05 internet: ERROR:HttpGetWininet, catch returned 0x00002EE2
08.05.2009 06:21:31 internet: ERROR:HttpGetWininet, catch returned 0x00002EE2
08.05.2009 06:21:57 internet: ERROR:HttpGetWininet, catch returned 0x00002EE2
08.05.2009 06:22:23 internet: ERROR:HttpGetWininet, catch returned 0x00002EE2
08.05.2009 06:22:49 internet: ERROR:HttpGetWininet, catch returned 0x00002EE2
08.05.2009 06:22:54 general: Download finished from server www.avast.com, result: 0x20000004, server response: 12002
08.05.2009 06:22:54 general: Stats www.avast.com, server response: 536870916
08.05.2009 06:23:15 general: POST result: 0x20000004, server response: 0
0x20000004 error is a “proxy down” error, i.e., server unreachable (or, in other words, “cannot connect to the updating server”). Is there any other Firewall installed on the machine besides Windows own firewall? Have you had any previous anti-virus program installed on this computer before installing avast? The last way is check your hosts file to see if there are any entries that could be blocking avast’s update servers. A blank “default” configuration of the windows hosts file should basically have only one entry (127.0.0.1 localhost).
Online armor is my firewall currently installed on my pc beside of windows firewall. Avira AV is my previous program before i install the Avast. Should i stop online armor running before installing the avast?
I think you shouldn’t have two firewalls active.
I don’t remember if avast needs to connect during installation, I think not.
If it needs, the firewall should ask to do so and you allow.
The windows firewall is off while the online armor is on and i allow it everytime i run the avast setup installation. I already restart the pc, i delete the temp files and try again but failed over again
Online Armor can be a bit of a pig on occasion when it comes to new applications, set it to learning mode for a while for it to get used to what avast is doing.
avast_home_setup.exe is only about 300kb, and all it seems to do is try to download the real setup program. This strikes me as a poor design decision, since a wise user will want to have their anti-virus fully functional before they even consider connecting to the internet. I’ve personally seen computers infected in less than a minute after connecting to the internet, and I’m pretty sure the download will take longer than that.
Anyway, this is what you get if you download from Cnet, or if you click the “download from our site” link directly below the Cnet button on the download page. I think the site designers need to rethink this.
This has been mentioned quite a few times here, like you have said, many people feel that the ‘universal setup file’ is the wrong way to go, and the website may need a reshuffle…
You can download the full setup file also from the site, below the ‘universal setup file’
