Please Help!!! Incoming Mail Stamped "Clean" but do not receive text of message

[DavidR]

@Technical post:20

@DavidR post:19

The avast4.ini may be in a different location to the standard, that depends on how avast was set-up, try a search of your system and see if you can find avast4.ini.

Well, I never heard that the avast4.ini file could be in another location (for Home/Pro versions) than the default one.

If you don’t install avast in the default location (I didn’t), C:\Program Files\Alwil Software\Avast4, then it follows that avast4.ini won’t be in the C:\Program Files\Alwil Software\Avast4\ folder. It would appear that budds78 wasn’t the person who installed avast and it may also be a server version of avast. We don’t know because he hasn’t confirmed this.

[system]

I am almost certain my boss installed the server version of avast.

As soon as hew gets in, I’m going to march in there confidently and give him this solution to my problem.

Hopefully it works and I don’t get my head bitten off.

I will keep everyone posted.

Also, I would like to thank everyone who has offered to help me. It is much appreciated.

[Lisandro]

@DavidR post:21

If you don’t install avast in the default location (I didn’t), C:\Program Files\Alwil Software\Avast4, then it follows that avast4.ini won’t be in the C:\Program Files\Alwil Software\Avast4\ folder.

Sorry, you’re right.
I wrote it bad: I should have wrote the default path is the folder data into avast directory 8)

[system]

I got my boss to add the entry into the Mail Scanner tag of the avast.ini file as was suggested.

It did not work.

My boss and I discussed it and I think we both agree not only is this problem only occuring with users who have both Norton Antivirus and Microsoft Outlook. But the first time it happened can be traced back to the exact date I downloaded and installed Service Pack 2 for Windows XP.

I’m not sure this can help anyone firgure out my problem but this is what I came up with.

Anyone else put this together? Does it even make sense? If so, anyone got something else I can try?

[Lisandro]

@budds78 post:24

We both agree not only is this problem only occuring with users who have both Norton Antivirus and Microsoft Outlook. But the first time it happened can be traced back to the exact date I downloaded and installed Service Pack 2 for Windows XP.

Are you using Norton Antivirus and avast at the same time in the same machine?
Well, if so, it won’t work

[system]

Yes.

My e-mail application is Microsoft Outlook.

My personal antivirus solution on my desktop is Norton Antivirus. However, my company runs Avast on our mail server. My e-mail comes through the mail server here and Avast does its thing. Then I get my e-mail from the server once it is done and Norton runs on my end.

Is there any reason why that will not work?

[bob3160]

budds78
In theory, that should work fine. The problem is which AV program is deleting your text?
and the only way to find out is to stop your scanning. This should be perfectly safe since your e-mail is already being
scanned by avast! at the server end.
If by stopping the scanning of your e-mail by NAV, you now receive your text, then we know the answer,
If you still don’t receive your text, we also know the answer.

[system]

I will disable Norton on my end now and report what happens.

[bob3160]

Remember to just disable your e-mail scanning.

[system]

I just disabled File System Realtime protection on the Norton icon in my system tray.

Is that wrong? Is there somewhere else I need to go to disable this?

[bob3160]

In the settings there should be a section for e-mail protection. Disable that and leave the Realtime protection in tact.

[system]

I just risked it and diabled my entire real-time file system protection.

I got another e-mail where I can’t get the text so my problem still has not been resolved.

Any other suggestions?

[system]

Anyone have any new suggestions regarding my problem?

Disabling my entire real-time protection for Norton did not solve my problem.

[system]

Just checking again to see if anyone has any new suggestions?

[Lisandro]

@budds78 post:33

Disabling my entire real-time protection for Norton did not solve my problem.

I used NAV before.
It’s very (but very) hard to say what is happening in a system with NAV and other antivirus…
Can’t you uninstall NAV, clean Registry and try other antivirus?

[bob3160]

Technical
He doesn’t have another AV. All he has is NAV
The server uses avast! and he uses NAV so there isn’t any conflict.
What we need is someone from Alwil to take a look at this problem.

[system]

Do I have to do anything to get ALWIL to look at my problem?

[bob3160]

Most like the reason Alwil hasen’t responded is because you really aren’t using avast!
You should actually bring your problem to the attention of your Server and have someone from there contact Alwil since they are the avast! users.

[system]

@budds78 post:24

I got my boss to add the entry into the Mail Scanner tag of the avast.ini file as was suggested.

It did not work.

My boss and I discussed it and I think we both agree not only is this problem only occuring with users who have both Norton Antivirus and Microsoft Outlook. But the first time it happened can be traced back to the exact date I downloaded and installed Service Pack 2 for Windows XP.

I’m not sure this can help anyone firgure out my problem but this is what I came up with.

Anyone else put this together? Does it even make sense? If so, anyone got something else I can try?

This is a total guess and somewhat dependent on the format of your incoming messages.

Have you checked the security settings for Internet Explorer?. I don’t use Outlook myself, but I believe the IE security setting can also affect the way Outlook deals with content control in Outlook.

Try looking through the settings in Outlook under Tools → Options → Security → Zone Settings etc.

Many of these settings changed with the update to SP2.

[system]

Any specific setting in zone security settings you suggest I change on my end?