Please help me, my son was trying to look up something and all of the sudden the alarm went off stating that we were infected by a virus. I tried the options that it gave me but I couldn’t delete it, I couldn’t repair it, all I could do is put it in the chest. I went onto the web site and downloaded the “virus cleaner” but as it scans my computer it locks up when it gets to the “shared memory” file. … please help me. On my log viewer it says that … Sign of Win:32 Exdl (Adw)…
What operating system are you using?
Where was the virus located?
And have you run a scan with Adaware 6SE or Spybot Seach & destory?
Are you using Windows XP?
Can you schedule a boot-time scanning?
Start avast! > Right click the skin > Schedule a boot-time scanning
Select for scanning archives.
Boot.
Access denied means, generally, that the file is in use by another process (program) and cannot be repaired/cleaned/moved/handled by avast!
Welcome to forums 8)