I’m trying to contact AVAST team to see if they could double check that or at least tell us what makes the software decide my site is harmful. Since we cannot establish the source of the problem, I don’t know whether the website is truly harmful or not.
I’m losing customers because of that! Please help!
What Eddy says can be seen here in these results: http://www.dnsinspect.com/ballroomsparkle.com/1417559541
Avast flags because of OK. Found A records for all name servers.
United States ns1.afraid dot org. → 50.23.197.95
United States ns2.afraid dot org. → 208.43.71.243
United States ns3.afraid dot org. → 69.197.18.162
United States ns4.afraid dot org. → 70.39.97.253
Hello,
either your DNS host (afraid.org) allows creation of subdomains for other persons, or your passwords were stolen or the DNS host itself was hosted, but your domain was clearly used for malicious purposes and was blocked.
Any domain hosted on afraid.org can be used by other persons for dns hosting without your control. It happened for your domain, it was misused for malicious purposes - in that case, when nobody has control on subdomains of domain (DNS hijacking), we block the whole domain in order to protect our users. For you, the solution is most probably only changing the dns hosting and letting us know later.
Thank you so much for your help! Does anyone know if that happens to be the problem and once it’s fixed, how soon will avast take it into account? Should I write somewhere special to make them remove us from the black list quicker?
When an avast team member has been made aware of this being fixed,
it is known the unblocking may even be with an upcoming update.
We cannot do this as we are volunteers here.
polonus (volunteer website third party security analyst and error-hunter)