Please Help.. Newbie here!

Viruses and worms
1

Hi all,
I am in need of some help so anyone who helps thanks very much in advance… now for the problem:

well i recieved an file via msn from my friend, when i tried to open it, it said it was potentially dangerous.
Iam assuming it was placed in quarantine folder or “chest”, but i cannt see it anywhere, whats the location of this chest?? anyone know?

but how can i find the file, and attempt to repair it? i have repaired files before via avast but seem to have totally forgotten,
must be all those computer networking labs i have been doing…fried my brain…

any help will be highly appreciated thanks guys.
P.S I have been trying to figure this out for the last 3 hours, total wasted day eh? i hate my brain lol!

2

To get to the chest

Right click the “a” icon, click start avast antivirus. Once the interface opens, click on the chest. Click the infected files button.

3

Into Chest, you can rescan the file and even extract it (be careful if it is an infected file).

4

Ok i got into the chest, but all i can see are 3 system files backed up, which i think are supposed to be there anyway, in the infected files tab i see a big nothing… hmm where has that recieved file gone then? was it deleted immediately without being put into the chest/quarantine zone? ???

iam going to be in trouble if it has…!!

any more suggestions?

5

If it was the webshield that detected it, it won’t be in the chest as it never reached your computer.

What as the exact warning message and what options where you given.

6

Look, oldman said the reason… if you want to be sure:
I suggest:

  1. Disable System Restore and reenable it after step 3.
  2. Clean your temporary files.
  3. Schedule a boot time scanning with avast with archive scanning turned on.
  4. Use SUPERantispyware and/or Spyware Terminator to scan for spywares and trojans. If any infection is detected, better and safer is send the file to Quarantine than to simple delete than.
  5. Test your machine with anti-rootkit applications. I suggest avast! antirootkit or Trend Micro RootkitBuster.
  6. Make a HijackThis log to post here or, better, submit the RunScanner log to to on-line analysis.
  7. Immunize your system with SpywareBlaster or Windows Advanced Care.
  8. Check if you have insecure applications with Secunia Software Inspector.