Please help pls

i had issues getting the malwarebytes text log i dont know which is the right one. the one i attached here has 4 less issues than the first one, and the first one has MUCH less than the one i did a few months ago. I couldn’t find the one i did months ago and i think the first one, which i’ll attach in another post, messed up or something so i dont think it’ll show the log.
please help

this is the log that i’m pretty sure messed up and wont show anything useful, but this scan showed more issues than the other log

Hi first thing you must do is uninstall Chrome, you may reinstall it when we have finished

Once chrome is uninstalled then run this fix

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: AppInit_DLLs: C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll => C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC64Loader.dll File Not Found AppInit_DLLs-x32: C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC32Loader.dll => "C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC32Loader.dll" File Not Found Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk ShortcutTarget: McAfee Security Scan Plus.lnk -> C:\Program Files\McAfee Security Scan\3.8.130\SSScheduler.exe (No File) GroupPolicy: Group Policy on Chrome detected <======= ATTENTION CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://groovorio.com/results.php?f=4&q={searchTerms}&a=grv_tuto1_14_30&cd=2XzuyEtN2Y1L1Qzu0A0CzztCtCtBzztC0AtCyC0D0F0A0D0BtN0D0Tzu0SzyyEyEtN1L2XzutBtFtBtCtFtCyBtFtCtN1L1Czu1N1C2X1V2Z2Y2Z1FtC1VtCyE1VtAtDtN1L1G1B1V1N2Y1L1Qzu2StCyD0B0DtC0BtDyDtG0E0D0AtDtG0AtBtByDtGzztDzytCtGyDzyzyzztDyD0FtA0EyDyDtB2QtN1M1F1B2Z1V1N2Y1L1Qzu2StD0Fzy0AyCyD0ByCtG0AtDyD0CtG0A0EyD0EtGyD0DtByCtGyCzztA0CtAtDtCyEyByDtA0F2Q&cr=1423377839&ir= SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://groovorio.com/results.php?f=4&q={searchTerms}&a=grv_tuto1_14_30&cd=2XzuyEtN2Y1L1Qzu0A0CzztCtCtBzztC0AtCyC0D0F0A0D0BtN0D0Tzu0SzyyEyEtN1L2XzutBtFtBtCtFtCyBtFtCtN1L1Czu1N1C2X1V2Z2Y2Z1FtC1VtCyE1VtAtDtN1L1G1B1V1N2Y1L1Qzu2StCyD0B0DtC0BtDyDtG0E0D0AtDtG0AtBtByDtGzztDzytCtGyDzyzyzztDyD0FtA0EyDyDtB2QtN1M1F1B2Z1V1N2Y1L1Qzu2StD0Fzy0AyCyD0ByCtG0AtDyD0CtG0A0EyD0EtGyD0DtByCtGyCzztA0CtAtDtCyEyByDtA0F2Q&cr=1423377839&ir= SearchScopes: HKLM -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF SearchScopes: HKLM -> {4A86745F-DB47-4A3A-A643-9FDC6596EFEA} URL = http://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms} SearchScopes: HKLM -> {9BB47C17-9C68-4BB3-B188-DD9AF0FD2406} URL = http://www.searchqu.com/web?src=ieb&appid=119&systemid=406&sr=0&q={searchTerms} SearchScopes: HKLM -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF SearchScopes: HKLM-x32 -> {4A86745F-DB47-4A3A-A643-9FDC6596EFEA} URL = http://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms} SearchScopes: HKLM-x32 -> {9BB47C17-9C68-4BB3-B188-DD9AF0FD2406} URL = http://www.searchqu.com/web?src=ieb&appid=119&systemid=406&sr=0&q={searchTerms} SearchScopes: HKLM-x32 -> {D944BB61-2E34-4DBF-A683-47E505C587DC} URL = http://rover.ebay.com/rover/1/711-30572-11896-2/4?mpre=http://shop.ebay.com/?_nkw={searchTerms} SearchScopes: HKU\S-1-5-21-1264496127-3404855986-4075437735-1001 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = http://groovorio.com/results.php?f=4&q={searchTerms}&a=grv_tuto1_14_30&cd=2XzuyEtN2Y1L1Qzu0A0CzztCtCtBzztC0AtCyC0D0F0A0D0BtN0D0Tzu0SzyyEyEtN1L2XzutBtFtBtCtFtCyBtFtCtN1L1Czu1N1C2X1V2Z2Y2Z1FtC1VtCyE1VtAtDtN1L1G1B1V1N2Y1L1Qzu2StCyD0B0DtC0BtDyDtG0E0D0AtDtG0AtBtByDtGzztDzytCtGyDzyzyzztDyD0FtA0EyDyDtB2QtN1M1F1B2Z1V1N2Y1L1Qzu2StD0Fzy0AyCyD0ByCtG0AtDyD0CtG0A0EyD0EtGyD0DtByCtGyCzztA0CtAtDtCyEyByDtA0F2Q&cr=1423377839&ir= SearchScopes: HKU\S-1-5-21-1264496127-3404855986-4075437735-1001 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://search.ask.com/web?q={searchterms}&l=dis&o=HPNTDF SearchScopes: HKU\S-1-5-21-1264496127-3404855986-4075437735-1001 -> {4A86745F-DB47-4A3A-A643-9FDC6596EFEA} URL = http://www.amazon.com/s/ref=azs_osd_iea?ie=UTF-8&tag=hp-us2-vsb-20&link%5Fcode=qs&index=aps&field-keywords={searchTerms} SearchScopes: HKU\S-1-5-21-1264496127-3404855986-4075437735-1001 -> {9BB47C17-9C68-4BB3-B188-DD9AF0FD2406} URL = http://www.searchqu.com/web?src=ieb&appid=119&systemid=406&sr=0&q={searchTerms} SearchScopes: HKU\S-1-5-21-1264496127-3404855986-4075437735-1001 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = http://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPNTDF BHO-x32: No Name -> {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} -> No File Toolbar: HKLM - No Name - !{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File Toolbar: HKLM-x32 - No Name - !{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File CHR Profile: C:\Users\user\AppData\Local\Google\Chrome\User Data\Default CHR Extension: (Google Voice Search Hotword (Beta)) - C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn [2014-07-18] CHR Extension: (Avast Online Security) - C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki [2015-01-04] CHR Extension: (Norton Identity Safe) - C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Extensions\iikflkcanblccfahdhdonehdalibjnif [2014-09-02] CHR Extension: (cosstminn) - C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Extensions\mlmpciklbbfboajjnabddpjekdhfoodf [2014-07-18] CHR Extension: (zen temple) - C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Extensions\nlmiiioabolbmhbhphhfjbohiiijmkee [2012-10-05] CHR Extension: (Google Wallet) - C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2013-09-05] CHR HKLM\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - No Path CHR HKLM\...\Chrome\Extension: [mkfokfffehpeedafpekjeddnmnjhmcmk] - C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\Exts\Chrome.crx [2014-10-05] CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-01-03] CHR HKLM-x32\...\Chrome\Extension: [iikflkcanblccfahdhdonehdalibjnif] - No Path CHR HKLM-x32\...\Chrome\Extension: [mkfokfffehpeedafpekjeddnmnjhmcmk] - C:\Program Files (x86)\Norton 360\Engine\21.6.0.32\Exts\Chrome.crx [2014-10-05] CHR StartMenuInternet: Google Chrome - chrome.exe 2015-01-03 03:29 - 2014-07-18 21:01 - 00000000 ____D () C:\Program Files (x86)\globalUpdate Task: {3DE88898-7D50-402A-958B-9B8B685FD9B4} - System32\Tasks\RegClean Pro_UPDATES => C:\Program Files (x86)\RCP\RegCleanPro.exe <==== ATTENTION Task: {45BC0C39-8634-4116-9A44-086AE5EED740} - System32\Tasks\Optimizer Pro Schedule => C:\Program Files (x86)\Optimizer Pro\OptProLauncher.exe <==== ATTENTION Task: {6433E26D-E4F7-4478-8F2F-27C9E57A0134} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-1264496127-3404855986-4075437735-1001UA => C:\Users\user\AppData\Local\Google\Update\GoogleUpdate.exe Task: {67A9D7E2-39B0-4259-95DD-B907DBE2A7EA} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-1264496127-3404855986-4075437735-1001Core => C:\Users\user\AppData\Local\Google\Update\GoogleUpdate.exe Task: {93474FBF-80BF-4C7B-9445-18038935628E} - \Advanced System Protector_startup No Task File <==== ATTENTION Task: {A055C91F-2BE4-4841-BAF0-957BC9656128} - System32\Tasks\{9C29CC6E-C4EC-41F4-8D2E-0D7CBF370970} => pcalua.exe -a C:\Users\user\AppData\Roaming\istart123\UninstallManager.exe -c -ptid=tugs Task: {F5009DB8-1B81-45E0-8416-57770384DA07} - \ASP No Task File <==== ATTENTION Task: C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1264496127-3404855986-4075437735-1001Core.job => C:\Users\user\AppData\Local\Google\Update\GoogleUpdate.exe Task: C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1264496127-3404855986-4075437735-1001UA.job => C:\Users\user\AppData\Local\Google\Update\GoogleUpdate.exe C:\Users\user\AppData\Local\Google\Chrome C:\Users\user\AppData\Roaming\istart123 C:\Program Files (x86)\RCP C:\Program Files (x86)\Optimizer Pro EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.

pls and thank you

How is the computer running at the moment ? Any problems

No i think its ok now. Its running considerably faster and i dont see anything suspicious. Thanks! anything else i have to do?

and could i get chrome back?

Yes you can now re-install chrome :slight_smile:

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version

https://dl.dropboxusercontent.com/u/73555776/javara.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme :wink:

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:

thanks! great help as always avast forum