Please help Virus: Log included.

MarkJohnson · 2015-04-08T06:07:48.000Z

My friend’s laptop is very slow and lagging.

I have ran all the programs and listed the logs.

Mostly PUPs, but had one adware.GamePlayLab

After removal, it seems a little faster, but still lagging.

Hopefully someone can help me speed this thing back up.

Eddy · 2015-04-08T11:03:44.000Z

One of the things that really is slowing down his system, is that Symantec crap he is using.
My suggestion is to remove it completely and install avast and see how things are after it.
http://www.ache.nl/index.php?location=mal-01

Pondus · 2015-04-08T12:50:37.000Z

Depends what Norton version … not much but it is lighter on system according to latest AV test

Eddy · 2015-04-08T13:28:32.000Z

According to the logs it is the full Norton Security Suite.

essexboy · 2015-04-08T14:02:20.000Z

Let me know how it is after this

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: 2015-04-05 13:04 - 2015-04-05 13:04 - 00000000 ____D () C:\ProgramData\boost_interprocess Task: {5E960C18-69ED-492D-85B2-BC07642E045E} - \Updater2258.exe No Task File <==== ATTENTION Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.

MarkJohnson · 2015-04-08T18:12:02.000Z

Here are the logs you requested.

essexboy · 2015-04-08T18:25:16.000Z

How is the computer behaving now ?

MarkJohnson · 2015-04-08T20:17:45.000Z

still very slow. I opened chrome and it took several seconds and got an error saying it was taking too long and asked me if I wanted to wait.

very slow boot times. well over a full minute.

essexboy · 2015-04-08T20:46:23.000Z

Has the system ever been defragmented ? The RAM is sufficient and there is plenty of hard drive space

The temp clean up removed nearly 5Gb of files

I would suggest a re-install of Chrome as it is very easy for it to be corrupted

You could use xboot to increase the speed of the boot, I can give instructions for that if you wish but, it can take an hour to run

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