Hi, please can someone help me with my mums laptop? It won’t boot, if I try to boot through safe mode it just freezes on a aswrvrt file, I believe this is a well known issue. My mum is currently having issues at work and has been keeping all her notes on her laptop so she really needs to access it. I’m not really sure what info you would need from me, all I know at the moment is that the OS is windows 7. I’ll be cutting the grass in a bit so it will be a while before my next message but I will be on and off all day after.
I’m afraid I am unsure, is there a way for me to check without being able to boot it? my mum is trying to find everything that came with the laptop at the moment, until then all I can tell you is whats on the laptop stickers but I’m not sure how helpfull that will be, it’s an Advent Modena M200 Blue with windows 7 home premium, 2GB DDR3 RAM, 400GB, DVD+/- RW, Integrated Intel Mobile 4 Series graphics card
[*]Plug the flashdrive into the infected PC.
[*]Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
[*]Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.
[*]In the Choose Recovery Tool menu select Command Prompt.
[*]You will see a big black window with a blinking cursor (command prompt).
and press [b]Enter[/b].
[*]When the notepad opens, go to [b]File[/b] menu.
[*]Select [b]Open[/b].
[*]Go to [b]Computer[/b] and search there for your USB drive letter.
[*]Note down the letter and close the notepad.
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
[b] Scan with Farbar Recovery Scan Tool[/b]
Once back in the command prompt window, please do the following:
[*]Type in [b]e:\frst.exe[/b] and press [b]Enter[/b].
You need to replace [b]e[/b] with the letter of your USB drive taken from notepad!
[*]FRST will start to run. Give him a minute or so to load itself.
[*]Click [b]Yes[/b] to Disclaimer.
[*]In the main console, please click [b]Scan[/b] and wait.
[*]When finished it will produce a logfile named [b]FRST.txt[/b] in the root of your pendrive and display it. Close that logfile.
Transfer it to your clean machine and include it in your next reply.
I plugged my usb in and turned on the laptop but I get an “invalid disk message”. I tried turning the laptop on and I then tried plugging in the usb whilst on the advance menu screen, I clicked on repair computer and it came up with “windows loading files” and it then goes to the “microsoft corporation” screen and seems to stay on that. I’m not sure if this would change anything but my usb stick is extremely old, so old its not even a GB lol at first I had both the 32-bit and 64-bit version of fabar on the usb stick, I’m not sure if this would cause an issue or not but I’m now trying again with 1 at a time
I’ve bought a new flash drive and I’ve tried following the instructions again. I no longer get the invalid disk error message but the rest seems to be the same, I tried with the 32-bit version of farbar and from the advanced boot options menu I clicked repair computer and it comes up with “windows loading files” with a white loading bar that fills and then it goes to the “microsoft corporation” loading screen and it stays on that and I tried with the 64-bit version and the same thing happens, I’m not getting any prompts come up. I’m sorry if I’m abit slow responding, thank you for your help it is appreciated.
ah hold on, I’ve just had a system recovery window come up, the options are “start microsoft windows repair enviroment”, “reinstall windows”, “advanced options” and “exit and restart computer”
I think it’s sorted, I don’t know why or how but when I turned it on ealier it booted up, I downloaded avast uninstall utily and tried restarting the laptop and going into advanced boot options to start it in safemode but it got stuck on the aswrvrt file again, I restarted the laptop, it booted up and I ran the avast uninstall file and it warned that this needed to be done in safe mode and asked if I wanted avast to restart the laptop in safemode, I clicked yes and it managed to run in safe mode so I was able to uninstall everything, Thanks a alot for your help.