Please HELP !

Hello from CANADA
Happy NEW YEAR to ALL and Wishing you Happiness and Prosperity …

I’m new user and cannot connect to servers to be able to update . Try few times and still have the same problem .
Please help !!
Thanks
Wellwell

Welcome to the forum and a happy New Year to you to. :slight_smile:
What Firewall are you using?
Make shure it allows ashUpdSv.exe and avast.setup access to the internet.

What type of connection do you have, broadband, etc. ?
Are you getting any errors displayed, if so are these shortly after boot ?

If you aren’t able to connect even with manual update it is likely to be the firewall blocking avast.setup as Bob mentions.

Happy New Year and welcome to the forums.

In fact, C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe (avast! Update Service) does not need to connect the Internet itself…
The user just need to allow avast.setup to connect. If you’re not sure, just turn off your firewall (to be sure the update failure is not due to it). Maybe you should ‘remove’ avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

Other points to check:

  1. If the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
    You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

  2. If your subscription allows the update right now (i.e., if it is not expired).
    I hope you haven’t bought a license from a site on this list: http://www.avast.com/eng/fraudulent-sales-of-avast-products.html

  3. Check your proxy settings into avast!:
    Left click the avast icon > Settings
    Update (Basic) > Details > Proxy
    Make sure your browser is not set to “Work Offline” (this option is generally in the File menu).
    If it doesn’t help, try switching from “Auto-detect” to “No proxy” (I’m assuming you’re not connecting to the Internet via proxy).
    You can run proxycfg -d in a DOS window to make your computer connect direct, without proxy. You can run proxycfg -h for help.