(((Pls Help me!))) ashWebSv.exe encountered a problem and needed to close

Avast Free Antivirus / Premium Security
1

Can anyone help me?
I get the message “ashWebSv.exe encountered a problem and needed to close”.
I have already tried to uninstall, reinstall and repair Avast! 4.7 Home Edition, but still can’t solve the problem. :cry:

http://lh3.google.com/lishchin1105/R4tWGDRHQ2I/AAAAAAAAAB8/lKS9C_h3o-E/s800/1.gif.jpg

http://lh4.google.com/lishchin1105/R4tWHTRHQ3I/AAAAAAAAACI/b68ZYjpJqoI/s800/2.gif.jpg

http://lh6.google.com/lishchin1105/R4tWHzRHQ4I/AAAAAAAAACQ/gKCMNchbIc0/s800/3.gif.jpg

Please help me!

2

Can you send the files to rypacek (at) asw.cz
for analysis?

Or upload to this anonymous ftp server: ftp://ftp.asw.cz/incoming

3

Hi, do you mean the “ashWebSv.exe.mdmp” and “appcompat.txt” ?
I can’t find it after I closed the error message.
I will save and send it to you when it happen again next time.

4

Is there dump files in the log folder?
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

5

It happened again just now.
I have sent all the files to you.
Pls help me!
TQ!

6

Not to me but to Lukas :wink:
I’m an user like you. Lukas is from Alwil team.

7

OIC
Anyway, thanks for your reply.
I hope the problem can be solved a.s.a.p.

8

As I’ve already replied via e-mail – this is most probably connected with the Filesclab firewall. We have had issues before and the devolopers from Filesclab confirmed that as fixed – maybe not so fixed at all.