Pogo games blocked

Having a weird problem since intalling avast 5. Prior to this I could play no problem. Now I can enter pogo, select a game and go to that game lobby then join a game room. After a few minutes I get booted from the games lobby then the game room. Only message I see is from pogo saying that my connection has been lost, check java etc…

My java is fine, pogo say its not their problem.

I have windows vista home and windows xp and have the same trouble with both. I have tried to allow pogo every where in the avast settings but its still happening!

Grateful for any help.

Sharon

What is Pogo…??
Can you post more info on it…?
asyn

It’s a game site
www.pogo.com

Why do you think it’s related to avast…?
Do you get blocked…?
Do you get any errors…?
asyn

Hi Sharon…

I’m guessing that you’re using the free version of avast, is this correct? Just to experiment, try disabling the webshield and see if this helps. If there is no difference, try the network shield. :slight_smile:

Regards…

Pogo always recommends clearing your cashe. If this doesn’t work and you’re on the paid version, use their “Live Chat”.

I go on Pogo all the time with avast free, and windows xp, never had a problem like that…maybe the firewall you have, or your connection? :-\

I am using the fully paid version of avast

Paid member of pogo but dont see live chat

Have written to them (no answer) and gave them this info

Java 1.6.0_21 (Sun Microsystems Inc.)
Windows Vista 6.0 (x86)
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 ( .NET CLR 3.5.30729; .NET4.0C)

I have allowed game site through my firewall and unchecked all pop ups.

It also happens on my other lapto windows xp (have fully paid avast on that too) so surely has to be avast causing the problem?

Hi Sharon…

Did you try my suggestions? What firewall are you using just the antivirus or are you using AIS?

Regards…

Hi Ardvark

I have the avast and windows firewall nothing else.

Hi Sharon…

Gauging from your responses, it’s possible that you either don’t understand what I’m asking you to do (or the information I’m asking you for,) or you would prefer not to do it. Please let us know which, otherwise, I would wait just until Avast’s tech support contacts you.

Regards…

To get to Pogo’s Live Chat, go to the help page then “contact us”. There you will find “Live Chat”.

thank you ard and cor for your response

ard I didn’t understand what you were saying (quite pc illiterate). Have now found the web shield and am now going to try it.

I can get on pogo and play but it lags badly sometimes. I was trying to play Word Whomp and it was taking almost 30 seconds for actions to take place

disabled net and web shield but still the same. Re-installed mozilla but nothing is working.

Your Java is way out of date. If it doesn’t update from your Control Panel; (Java Control Panel>Update Now) go directly to the Java website and install the latest version.

No–her Java is the latest version. Update 21 of Java 6

Hi Sharon…

I have no idea. :frowning:

Have you tried submitting a ticket with Avast’s technical support?

Regards…

hi guys just heard from avast i have to disable the real time shields one by one (have done web and networj) to see if that is the problem. Fingers crossed!!

Hi Sharon…

Let us know how it turns out. :slight_smile:

Regards…