Please can someone advise. I have had avast for 2 years,happily. Today I was asked to download new version as my time had expired. These are the free versions.I have since found I am unable to send or receive emails. I therefore have had to disable avast to do this.
Any advice ?
best wishes Annie
First you shouldn’t have to disable avast to do that, just the Mail Shield.
What errors are you getting when you send or receive with avast/Mail Shield enabled ?
What is your Email program ?
Are you using SSL/TLS for your email collection/sending ?
What is your firewall ?
Does it allow avastSvc.exe internet access ?
- If it does delete the entry for it and try to collect your email again, this should force the firewall to ask permission again.
Thank you…I am not very computer literate but will attempt to follow your advice
best wishes
Annie
No problem, glad I could help.
But what about the questions asked as that helps us get a better understanding of the problem, which helps us to help you.
Welcome to the forums.
Thank you for your reply. I have now disabled the ‘outgoing mail’ checking by unchecking the box and then enabled the mail shield. This has allowed mail to be sent and received.
I dont think I use SSL…(encryption ?) , mail client is Outlook Express and I use standard windows firewall.
As a test I re-enabled the outgoing mail checking and the same fault re-occurred.
best wishes
Annier
Open the avastUI, Real-Time Shields, Mail Shield Expert Settings, SSL Accounts section and check that the Encryption setting for the SMTP account is set to None, see image.