To know if it’s an FP, upload the file to VirusTotal and post results.
If indeed an FP, send the file in a password-protected zip folder to virus@avast.com with false positive in subject and the password mentioned in the email body.
I just started getting a false positive myself. I play a game Kingpin which uses mmclient.exe
as a cheat protection. Few days ago I have been blocked from my game server (QTracker)
Ok so I went to exclusion folder and allowed mmclient.exe, C Programs/Kingpin and mmclient.dll. Still the same.
the problem is
9/24/2008 8:15:38 PM SYSTEM 1524 Sign of “Win32:Gamona [trj]” has been found in “C:\Program Files\Kingpin\mmclient.exe” file.
Please update Avast to VPS 080925-0 and rescan this file. Generic detection Win32:Gamona [trj] has been fixed in this version. If the mmclient.exe will be still detected, please send it to virus@avast.com
I do not get any of those names to google anything so I’d password protect zip it and send to virus at avast.com with the password in the body and a link to the vt results
To know if a file is a false positive, please submit it to VirusTotal and let us know the result. If it is indeed a false positive, send it in a password protected zip to virus@avast.com. VirusTotal has a file size limit of 10Mb. Please, mention in the body of the message why you think it is a false positive and the password used. Thanks.
As a workaround, you can add these files to the Standard Shield provider (on-access scanning) exclusion list.
Left click the ‘a’ blue icon, click on the provider icon at left and then Customize. Go to Advanced tab and click on Add button…
You can use wildcards like * and ?. But be careful, you should ‘exclude’ that many files that let your system in danger.