Possible Generic Trojan Help Needed

Ummm…I checked my main computer on my home network and the sucker is hiding there! Ity is running AVG. I want to remove AVG and install Avast like I did my laptop, but I want to get rid of this thing for good. IO have attached a cap of the results screen. HELP! :frowning:

Hi requiemdream,

I think that is the culprit of the problem, AVG and avast! conflicting. It was never a good idea to have two residental av solutions together. They start to detect each other, just like two bloodhounds fighting over a bone and you get less security and false positive detections of signatures as a reward. So uninstall all remnants of AVG with a good working uninstaller http://www.wikihow.com/Uninstall-AVG-Internet-Security-2012 , and then see if that comp is indeed infected. It might not be after all. Because of eeff.msi a question. Could n´t there been remnants of a McAfee install, maybe McAfee Security Plus…

polonus

Polonus,

I wish that were the issue, however I only installed Avast after I had a run-in with AVG over removal of the virus. It had already been detected by them before I installed Avast but, long story short, their poor customer service is what pushed me to installing Avast after I read customer reviews of the software. So, at that point I didn’t have Avast on my laptop. Currently, I do not have Avast on my main PC. Only AVG. So, there can’t be a conflict. However - You DO make a good point about the McAfee. I did install that McAfee security scan plus a few weeks back…but now it is not showing up. When I search for it, it says that it has been changed or moved. Could this be the source of my woes here?

No, I have only standard rights and when I try to change to administrative, it grays out the button so I can not make the change. That is a huge problem! It says I am admin, but I am not!

Well requiemdream,

Grasped that from what you showed in that image you posted. By default, McAfee EEFF msi is available in this location: [LOCAL APPDATA]\McAfee\ Common Framework \Current\EEFF_4000\Install\0000 … Task 1 On the client system, create a DWORD registry value in HKLM\System\CurrentControlSet \ Services \MfeEEFF called RelaxedRemovableMediaDefinition. … Task 1 On the client system, create a DWORD value in HKLM\System\CCS\ Service \MfeEEFF called ExemptNonRemovable and set its value to 1. Maybe magna86 will have a way to make sure that comes unhidden and uninstalled in the registry. I will take that up with this qualified removal expert. Discussion with you starts to be quite interesting as these are remnants that starts to play up foul at your computer, think of the sheer coincidence with your username here…
The rights issue can also be tackled by our friend, magna86. Every case here is a point of getting more removal experience…

polonus

:frowning: I’m sick. If I have to reformat I’m doomed…My name…yah…

Yes, if I try to create a new user account with admin rights, I save it, it reverts back to standard rights. None of my users have admin rights. Can’t change any of them to admin now. :frowning:

I can’t get to the LOCAL APP DATA

I ran Malware bytes and it found 6 hits. I have attached the txt.

If that is a valid detection, mind it is heuristical and for your printer software, this could be this malware: http://www.microsoft.com/security/portal/threat/Encyclopedia/Entry.aspx?Name=Trojan%3AWin32%2FTracur.AV
If you have an infected Windows system file, you may need to replace it using the Windows installation CD.

How to reduce the risk of infection
The following resources provide further information and best practices to help reduce the risk of infection.

* Operating system updates to fix vulnerabilities
* File sharing protection
* Disable Autorun (CD/USB)
* Best practices for instant messaging
* Best practices for browsing the Web
* Best practices for email

polonus

I believe it is real. I am afraid to do anything now. I ran Malware bytes to remove then rebooted and scanned again. It showed nothing this time. However, when I ran AVG on THIS computer (which I was intending to replace this morning UGH!) it caught it again. So, I am going to head over to their forum until I get this cleared up, so as to not wear out my welcome with you guys. I appreciate all you have done, however I fear a reformat is in the cards. :cry:

Hi requiemdream,

Keep us informed as how you fare. Welcome to our forums,

polonus

Will do! Plan on sticking with Avast anyway :slight_smile: Haven’t heard a word from them yet, btw. Ciao for now!

I thought I was doing good on my laptop here with Avast but I keep getting this message on some of my scans:
error: the system cannot find the path specified (3). I haven’t done anything yet, thought I would check with you guys first. Is the virus still lurking or is this something else? What action should I take, if any? Thanks, as always!

Sorry, I was not able to respond earlier…

@requiemdream
Re-run MBAM and apply removal for detected files.

Then, Download ComboFix from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
note: ComboFix must be downloaded to your Desktop.

Temporarily disable your AntiVirus program.
If you are unsure how to do this please read this or this Instruction.

How to disable avast:

[*]Right-click on the avast! icon in the lower right corner of the screen and choose Open Avast! User Interface.
[*]In the window that opens on the top right corner, click Settings.
[*]In a new window that opens, choose the option Troubleshooting, Uncheck Enable avast! self-defense, and click OK.

[*]Right-click on the avast! icon in the lower right corner of the screen and select avast! shield controls .
[*]In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.

Note: Do not forget to turn on this option after the cleaning.

Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.
If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix’s window while it is running.
If you see a message like “Illegal operation attempted on a registry key that has been marked for deletion” just restart computer once more.

When the tool is finished, it will produce a log report for you. (typical location: C:[b]ComboFix.txt[/b] )
Attach log reports ( ComboFix.txt) back to topic.


Please download Malwarebytes AntiRootkit and save it to your desktop.
http://www.malwarebytes.org/products/mbar/

Full instructions how to use MBAR
http://www.bleepingcomputer.com/virus-removal/how-to-use-malwarebytes-anti-rootkit
Please note: This is a beta version so please be sure to read the disclaimer and note of it.

[*] Unzip/unrar MBAR in a folder to your Desktop
[*] Open the folder where the contents were unzipped to run mbar.exe

[*] Click on Next > then on Update button to download fresh definitions.
[*] When database updates click Next
[*] In the following window ensure “Targets” scan for Drivers; Sectors; System are ticked. Then select “Scan button”

[*] If an infection/s are found ensure “Create Restore Point” is checked, then select the “Cleanup Button” to remove threats.
Or if you are sure any entries should not be kept, just untick them. A list of infected files will be listed.

[*] The Clean up procedure will be Scheduled for process.
[*] When complete pop-up will show you. Select the Yes button and the system should re-boot to complete the cleaning process.

Please attach the two following logs from the mbar folder:

system-log.txt
and
mbar-log-year-month-day (hour-minute-second).txt.