system
November 4, 2017, 4:18pm
1
hi im on windows 7 a neighbor kid downloaded something and malwarebytes doesn’t see it
click-media-search is a link its always popping up when i click on almost anything plus i’m getting this pop up and when i click i on a link in it, it goes to a lycos search
any help would be appreciated
https://i.imgur.com/IbVPKL4.png
Asyn
November 4, 2017, 4:51pm
2
Attach your basic diagnostic logs. (MBAM and FRST)
Instructions: https://forum.avast.com/index.php?topic=194892
system
November 5, 2017, 11:54am
3
sorry about that.
here you go
Addition.txt is not attached. Please attach it to your message.
system
November 6, 2017, 2:18am
5
Sorry
Attached are
MBAM
FRST
Addition
Open Notepad (click Start button → type notepad.exe → press Enter )
Copy text from code block below and paste it into Notepad
GroupPolicy: Restriction <==== ATTENTION
CHR NewTab: Default -> Not-active:"chrome-extension://klopchilfcgknpaikicldicneonlliad/newtab/speedtesttab.html"
AlternateDataStreams: C:\ProgramData\TEMP:088B37DC [312]
Go to File → Save As
Make sure that UTF-8 is selected as Encoding (left side of Save button)
Save it as fixlist.txt on Desktop
Open again FRST and click on button Fix
Wait until FRST finishes
fixlog.txt should be genereted and opened. Attach it your post and wait further instructions.
Then,
Follow instructions from to open Chrome extension manager:
https://support.google.com/chrome_webstore/answer/2664769?hl=en
and remove following extensions:
The Games Video Fantasy Ad
Easy Speed Test V3.3
system
November 6, 2017, 11:19pm
7
Done.
when I clicked “attachments and options” I got a page pop up that alerted Malwarebytes. (attached)
system
November 7, 2017, 3:10pm
8
Hey "Then,
Follow instructions from to open Chrome extension manager:
https://support.google.com/chrome_webstore/answer/2664769?hl=en
and remove following extensions:
The Games Video Fantasy Ad
Easy Speed Test V3.3" wasn’t there yesterday. Ok so I’m not done I’ll do that when I get home