possible mult. infection, att. logs

Viruses and worms
1

I hope I’m submitting this correctly, after reading several posts, similar to my problem, and the reply s, I’m attaching the log from malwarebytes scan. we have been suddenly and aggressively inundated with pop ups and pages opening themselves. not just a few but constant, and on both chrome and fire fox, vv all avast pro scans came up fine. perhaps it is infected or this is all nothing. :-[ any help you may offer would be gratefully appreciated.

Thank you,
rain

2

Hi,

Please download Farbar Recovery Scan Tool by Farbar and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

[*]Double-click to run it. When the tool opens click Yes to disclaimer.
[*]Under Optional Scan ensure “List BCD” and “Driver MD5” are ticked.
[*]Press Scan button.
[*]It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
[*]The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

3

Thank you so much for getting back to me so quickly! :slight_smile: here are the two logs.

Mahala,
rain

4
  1. Please download ComboFix by sUBs from here and save it to your Desktop.
    If you are unsure how ComboFix works please read this guide carefully.
    note: ComboFix must be downloaded to your Desktop.
  1. Temporarily disable your AntiVirus program, usually via a right click on the System Tray icon. They may interfere with Combofix.
    If you are unsure how to do this please read this or this Instruction.

Instructions how to disable avast:

[*]Right click on the avast! system tray icon (
http://www.mcshield.net/pg/images/avast5.png
) in the lower right corner of the screen and scroll up to avast! shield controls;
[*]In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.

Note: Do not forget to turn back on this option after the cleaning by choosing avast! shield controls > Enable all shield options.

  1. Run ComboFix. Click on I Agree!

ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.
If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix’s window while it is running.
If you see a message like “Illegal operation attempted on a registry key that has been marked for deletion” just restart computer once more.

  1. When the tool is finished, it will produce a log report for you. (typical location: C:[b]ComboFix.txt[/b] )
    Attach log reports ( ComboFix.txt) back to topic.
5

Thank you, here is the combofix log.

6

Ok, now run FRST again and attach reports…

7

Done and enclosed. :slight_smile:

8

You’re missing main FRST.txt

9

Sorry, here they are again hope it’s right. :-\

Thank you

10

Download attached fixlist.txt to your Desktop.
NOTE: => It’s important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

Run FRST/FRST64 and press the Fix button just once and wait.
If the tool needed a restart please make sure you let the system to restart normally and let the tool completes its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.
Note: If the tool warned you about the outdated version please download and run the updated version.

Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.

[*]Click on the Scan button.
[*]After the scan has finished click on the Clean button.

Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.

[*]After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
[*]Post logfile will also be saved in the C:\AdwCleaner folder.

================================================================

And tell me how is the situation now? Any problems?

11

I seem to have a problem or am doing something wrong. I d/l the txt you put below
Ran the FRST program, ( the same one I ran earlier) saved the two logs to send and
Then ran the AdwCleaner, all went smoothly till I hi clean. It starts
Fine but shortly into deleting files it freezes up. I booted and
Did it all over again but with same result. What am I doing wrong? ???

12

FRST will now create just one report, named fixlog.txt

About Adwcleaner, can you go to C:\Adwcleaner and attach report named like this AdwCleaner[R#].txt - where # is number. You need to attach report that has highest number…