Hi,

The Norton still has 9 months to run,it came with the laptop as part of the deal, so when I find the disc I will run a repair and see if that fixes the problem.
If you are not able to do any updates with Norton than you need to really limit your internet usage to only necessary places that you need to visit. Without those updates, your system will become less and less secure as more and more variants of infections are created every day. Until I could find the Norton disk to see if a repair of it is possible, I would (if it were my system) remove it completely and put on an antivirus that can be updated. That is just my opinion.

How is your system running otherwise??