Possible virus after clicking on Malwarebytes program update popup

system · 2015-03-26T21:14:48.000Z

Hi Essexboy! The computer infected is a Dell, Windows Vista, had at the time of possible infection Malwarebytes Premium and Avast Premier 2015. I can not remeber if is 32 0r 64 and at the moment I can not check that as the screen continues to be for the last 2 hours all white with light blue border and the mousse symbol is circling continuosly…
Should I turn it off and on manually by pressing the Power button? it has been on since yesterday…

essexboy · 2015-03-26T21:36:22.000Z

Yes turn it off I will give links for both 32 and 64 bit, but try 32 bit first. Links sent by PM

Download the following three programmes to your desktop :

Rufus

For 64bit systems
2. Windows Vista 64bit RC
3. Farbar Recovery Scan Tool x64

For 32bit systems
2. Windows Vista RC
3. Farbar Recovery Scan Tool

Insert the USB stick Then run Rufus

https://dl.dropbox.com/u/73555776/rufus.JPG

Select the ISO file on the desktop via the ISO icon.

Press Start Burn

https://dl.dropbox.com/u/73555776/RufusISO.JPG

Then copy FRST to the same USB

http://dl.dropbox.com/u/73555776/frstwintoboot.JPG

Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here

Windows 7 and Vista screenshots

When you reboot you will see this.
Click repair my computer

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg

Select your operating system

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg

Select Command prompt

http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg

At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe or e:\frst.exe dependant on system
and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.

https://dl.dropboxusercontent.com/u/73555776/frst.JPG

Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

system · 2015-03-26T21:49:59.000Z

Thanks! I will do that. Is it safe to reinsert the USB I have already inserted on my contminated PC, on my laptop again or should I get a new one?

essexboy · 2015-03-26T22:03:18.000Z

No need for a fresh one as Rufus will wipe the drive before it copies the boot data to it

system · 2015-03-26T22:08:18.000Z

OK! should I use:
Rufus 2.1 (788 KB) or
Rufus 2.1 Portable (788 KB)

system · 2015-03-26T22:14:17.000Z

when I inseted the USB on my laptop, MCShield run and said it was infected, but stopped it. This is what the note pad showed in case it helps:

MCShield ::Anti-Malware Tool:: http://www.mcshield.net/

v 3.0.5.28 / DB: 2015.3.23.1 / Windows 7 <<<

3/26/2015 3:10:30 PM > Drive E: - scan started (KINGSTON ~15262 MB, FAT32 flash drive )…

E:\autorun.inf > Legitimate file.

Resetting attributes: E:\urDrive < Successful.

=> Hidden folders : 1/1 unhidden.

::::: Scan duration: 15sec :::::::::::::::::

system · 2015-03-26T22:23:25.000Z

I used the Rufus Portable, as the other did not work…

system · 2015-03-26T22:49:32.000Z

Hi, I used the Rufus portable download and pressed start and this is what showed up - attached file for Rufus screen shot and warning screenshot. Even thou I made sure it looks like the screnn shot you sent me…
Should I uncheck : Create a bootable disk…
and press start again?
I am confused…

I do not see : Select the ISO file on the desktop via the ISO icon.
As I do not see any ISO on my desktop… where will it be…?

So I guess I am stuck on the warning showed in attachment Rufus 5, as I have no idea of what to do next…
So sorry that I am so inexperienced with this stuff… it is probably simple. but…

essexboy · 2015-03-27T12:35:23.000Z

Insert the USB stick Then run Rufus

https://dl.dropboxusercontent.com/u/73555776/RufusISO.JPG

Select the ISO file on the desktop via the ISO icon.

Click the ISO image button and select the Vista RC that you downloaded to your desktop then press burn

system · 2015-03-28T00:22:55.000Z

Hi!

system · 2015-03-28T02:36:37.000Z

Hi Essexboy!
here is the log
Thanks fo ryour help…

essexboy · 2015-03-28T11:35:18.000Z

Nothing really jumps out at me there, so I will remove a few entries that are possible causes and reset the network

Download the attached Fixlist.txt to the same location as FRST (USB)
Start FRST as before and press fix
Once it has completed reboot to normal windows and try a download again

system · 2015-03-28T17:39:27.000Z

Hi Essexboy, I followed your instructions and the computer is now working great! Better than in a very long time ;D
I am very grateful once more for your help…
I will like to ask you a favor, if you could please look at the attached log from my laptop after running the Farbar Recovery Tool program, as this laptop is not working very well and stalling a lot for a while now. I have tried other tools but nothing seems to help. I was wondering in the Frst tool will show something I can improve it.
I am sorry if it is too much to ask after how busy you must be…
Thank you so much for all the help you give to all of us here…
Wishing you the best to you and your family…

essexboy · 2015-03-28T17:46:43.000Z

Glad the main computer is now OK

Let me know if this helps the laptop
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

CreateRestorePoint: CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION CHR HKU\S-1-5-21-1442282352-1916392805-3601698020-1001\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION BHO: Java(tm) Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre6\bin\jp2ssv.dll No File BHO-x32: No Name -> {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -> No File Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File Toolbar: HKU\S-1-5-21-1442282352-1916392805-3601698020-1001 -> No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File 2015-03-03 14:44 - 2015-03-03 14:44 - 00000000 __SHD () C:\Users\Anjana\AppData\Local\EmieBrowserModeList 2011-06-21 15:03 - 2011-06-21 15:03 - 0000000 _____ () C:\Users\Anjana\AppData\Local\{1D3BE3F2-AAFE-4F6E-A363-7778C8B0B62D} 2011-07-06 21:23 - 2011-07-06 21:23 - 0000000 _____ () C:\Users\Anjana\AppData\Local\{B9D37718-0FD9-47E0-8C12-943635DCCFEF} Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f RemoveProxy: EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

system · 2015-03-28T18:28:18.000Z

Thanks !
Here is the log…

essexboy · 2015-03-28T18:59:49.000Z

How is the laptop now ?

system · 2015-03-28T19:49:13.000Z

It looks better, I will wait and see in the next 24 hours how it goes, as it usually the issues happen when is on for awhile…
I wanted to thank you once again for your help…
I wish I could do something for you in return…

essexboy · 2015-03-28T21:39:41.000Z

Let me know when you are happy and I will tidy up

system · 2015-03-29T22:20:46.000Z

Thanks Essexboy, my laptop is definetely working much better, none of the issues I had before…
The only thing still happening in my laptop, and there may be no fix for it as it may be normal computer running, as I had it for 3-4 years, is that the vent starts running on and off frequently, soon after I turn it on…as it is heating up fast, is this common?
If it is then everything is fine now, thanks to you, with both my computers!!!
I am a happy camper
Thank you!

essexboy · 2015-03-30T13:59:26.000Z

Sounds like old age to me

Use the following on each system as applicable

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version

https://dl.dropboxusercontent.com/u/73555776/javara.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe

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