Hi, I was hoping to get some advice regarding a possible virus issue.
I had previously opened an email i thought was from a friend, inside all it said was hi buddy. Thereafter, some letters in my emails archive were running into each other and the arrow symbol for the mouse was alternating between the hand and arrow.
I ran a virus scan during start up and it said archive was corrupted. I used the fix automatically option on the avast anti virus software and also created a system restore point.
Things seemed fine, however in the last few days, the mouse symbol has again been altering. I tried cut and pasting from microsoft word into an email to a friend and it did not display properly, with all text highlighted. I attempted to do a system restore point, however random words in the windows help centre for system restore instructions were highlighted blue. I could not do a system restore point beyond the month of december and the two points i tried to restore it to, it said that this was not possible to do after doing system restore and restarting computer.
I am running another virus scan as i am doing this but am uncertain how to fix this issue. Any help offered, much appreciated. Many Thanks. David.
Please download ComboFix by sUBsfrom here and save it to your Desktop. If you are unsure how ComboFix works please read this guide carefully. note: ComboFix must be downloaded to your Desktop.
Temporarily disable your AntiVirus program, usually via a right click on the System Tray icon. They may interfere with Combofix. If you are unsure how to do this please read this or this Instruction.
Instructions how to disable avast:
[*]Right click on the avast! system tray icon ( http://www.mcshield.net/pg/images/avast5.png
) in the lower right corner of the screen and scroll up to avast! shield controls;
[*]In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.
Note: Do not forget to turn back on this option after the cleaning by choosing avast! shield controls > Enable all shield options.
Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.
If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix’s window while it is running.
If you see a message like “Illegal operation attempted on a registry key that has been marked for deletion” just restart computer once more.
When the tool is finished, it will produce a log report for you. (typical location: C:[b]ComboFix.txt[/b] )
Attach log reports ( ComboFix.txt) back to topic.
Hi, If i go into the help settings for system restore, I am still not able to do a system restore point beyond January and random text in the system restore help parts are still highlighted in blue text
However, I am able to now cut and paste text from an email notification of a facebook message that i was not before and cut and paste text from a word file into an email that i was having problems with.