Pre Boot Scan Problems

igor0 · 2015-06-04T11:21:25.000Z

I’m afraid that’s quite a generic error so I’m unable to say why it happened.
Could you please attach the following two files:
C:\ProgramData\AVAST Software\Avast\log\aswBoot.log
C:\ProgramData\AVAST Software\Avast\report\aswBoot.txt

I’m not saying they will necessarily show the cause, but they do contain some more detail, so they can help.
Thanks.

system · 2015-06-10T20:30:16.000Z

I have no log or report directory

Pondus · 2015-06-10T20:41:51.000Z

Follow instructions here https://forum.avast.com/index.php?topic=53253.0
Attach Malwarebytes and Farbar Recovery Scan Tool logs in your next reply here

bob3160 · 2015-06-10T22:11:26.000Z

Gallery Art-Rotterdam post:3:

I have no log or report directory

It’s a hidden folder. Make sure you have the correct folder settings.

http://www.screencast-o-matic.com/screenshots/u/Lh/1433977725364-98182.png

system · 2015-06-11T08:09:26.000Z

I had Show Hidden Folders and Files already ON! ENABLED

system · 2015-06-11T09:11:16.000Z

Pondus post:4:

Attach Malwarebytes and Farbar Recovery Scan Tool logs in your next reply here

I am no expert in this! But I think nothing unusual detected?

essexboy · 2015-06-11T10:15:27.000Z

I concur with that, the system looks clean

Is it a backup package that is being detected ?

system · 2015-06-11T10:31:49.000Z

essexboy post:8:

I concur with that, the system looks clean

My system has problem with Graphical Driver (NVIDIA) Windows 8 says, sometimes mouse moves funny than system freezes, hard reboot required. Also MSN Messenger keeps asking to upgrade to Skype, which I have done already, MSN not deinstalled some how by update upgrade to Skype. Lots of spontaneous reboots too!

essexboy · 2015-06-11T10:34:55.000Z

It may well be worth updating to 8.1 as that does clear a few graphic type errors

system · 2015-06-11T10:42:03.000Z

essexboy post:8:

Is it a backup package that is being detected ?

What do you mean? I have no third party backup system by the way

essexboy · 2015-06-11T10:56:42.000Z

As it was on a separate partition I was wondering whether they were the original images or compressed back up images

system · 2015-06-11T11:05:48.000Z

essexboy post:12:

As it was on a separate partition I was wondering whether they were the original images or compressed back up images

It are indeed uncompressed (former Windows 8.1 from FileHistory Control Panel) Backup System Images on external 1 Tb HD, that was still attached during scan, usually I disconnect and unplug power to save HD

essexboy · 2015-06-11T11:37:36.000Z

It may be worth checking one of the image files at virus total as a double check

Go to Virustotal
Click Choose File and navigate to an image file on the external HDD and select it
Then press scan it

Once it has completed could you copy the link and post it here

system · 2015-06-11T12:31:23.000Z

essexboy post:14:

It may be worth checking one of the image files at virus total as a double check

Go to Virustotal

I will do that in a couple of weeks, I have perhaps business with those files, who are from two different W 8.1 computers by the way, cannot give them out of my hands yet

Today first time that ext. HD was attached to this problem W 8 build by the way, cannot be the problem

essexboy · 2015-06-11T13:24:02.000Z

The graphic driver problems may be due to not having 8.1 on this system

system · 2015-06-13T13:53:00.000Z

essexboy post:16:

The graphic driver problems may be due to not having 8.1 on this system

OK thanks, which is weird though, why would Windows 8 not work correctly with updated genuine NVIDIA graphic drivers?

But please keep on target: Pre Boot Scan Problems? Any ideas based on all info in this thread?

bob3160 · 2015-06-13T14:05:41.000Z

Gallery Art-Rotterdam post:17:

essexboy post:16:

The graphic driver problems may be due to not having 8.1 on this system

OK thanks, which is weird though, why would Windows 8 not work correctly with updated genuine NVIDIA graphic drivers?

But please keep on target: Pre Boot Scan Problems? Any ideas based on all info in this thread?

Use the latest version of the OS, AV and Drivers. Doing anything else is asking for problems.

essexboy · 2015-06-13T14:16:07.000Z

Not overly sure what the problem is unless you are able to scan one of the image files at virus total

system · 2015-06-13T18:19:05.000Z

QUOTE: The graphic driver problems may be due to not having 8.1 on this system

QUOTE: Use the latest version of the OS, AV and Drivers. Doing anything else is asking for problems.

Windows 8 is still supported with Microsoft Updates! Moreover had most severe problems with Update / Upgrade (of Windows 8 from DVD) from Windows Store to Windows 8.1 on one computer, other computer not, only difference Microsoft Account I was logged in with during Upgrade, the problem Windows 8.1 did not look like real Windows 8.1 and did not behave and work like real Windows 8.1.

Both computers (problems and no problems) where secured with Avast 2015 Internet Security (out-of-the-box default settings)

system · 2015-06-13T18:30:57.000Z

bob3160 post:18:

Gallery Art-Rotterdam post:17:

essexboy post:16:

The graphic driver problems may be due to not having 8.1 on this system

OK thanks, which is weird though, why would Windows 8 not work correctly with updated genuine NVIDIA graphic drivers?

But please keep on target: Pre Boot Scan Problems? Any ideas based on all info in this thread?

Use the latest version of the OS, AV and Drivers. Doing anything else is asking for problems.

Windows 8 is still supported with Microsoft Updates! Moreover had most severe problems with Update / Upgrade (of Windows 8 from DVD) from Windows Store to Windows 8.1 on one computer, other computer not, only difference Microsoft Account I was logged in with during Upgrade, the problem Windows 8.1 did not look like real Windows 8.1 and did not behave and work like real Windows 8.1.

Both computers (problems and no problems) where secured with Avast 2015 Internet Security (out-of-the-box default settings)

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