system
7
I had the same experience with Avast! Support last year. I’ve been a paying customer for several years, most recently using Avast Internet Security ver. 7. I posted a review on Amazon (where I bought the download) that explained what happened. Here is the paired down version:
" … However, something went wrong with a system repair (necessitated by an unrelated wi-fi problem) and I haven’t been able to get it back up and running. I have sent repair tickets and log files three times and emailed a couple more times since this started ten days ago. The only response is canned letters explaining the reinstall process, which is the problem; I get an error during the install process which results in AIS uninstalling itself. I’m sure this could be fixed, but they do not appear to have any interest in supporting the products after they’ve made the sale."
“Update: It has been almost 2 months since I resorted to a complete reinstall of my operating system, which allowed me to install the updated AIS. I finally got a response from Avast support 2 weeks ago with the same suggestions they gave all along which did not work. They also don’t actually read the support “tickets” I send, replying with canned responses. I deleted the email. Now I have run Firefox in the AIS sandbox, which will not turn off now that I need it to. I am now going to research a replacement and dump AIS even though I have six months left on the contract.”
I am sorry to admit to the following:
“Update 2: I spent many hours researching other security products, as I do every year when it is time to renew. As much as I hated the idea, I re-upped with Avast! since they are hands down the best product I have found for protecting me online. I still think their support is terrible, but the protection is great.”