Hello,

I’m sorry for your troubles. seems that for some users, the premium status isn’t accepted by the portal.
I can fix this - but I need to ask you to send two things to mayr@avast.com please.

  1. the google order number (should look something like this: 14599763169054705758.1360613239163290)
  2. your device ID. to get it, please log into my.avast.com and select your device. The adressbar should look like this now:
    https://my.avast.com/#devices/view/6b1Pmz51P4DsBodb/info
    Please copy and paste your adressbar as it contains the device ID.

thank you for taking your time to help me fix this!

Regards,
Werner Mayr