Premium version of Mobile security order confirmation when I DIDN'T

Avast Free Antivirus / Premium Security
1

I got an email confirmation for ordering the premium version of Mobile Security this morning and I definitely did NOT do this.

I tried to use the web form to submit a ticket and it wouldn’t accept the order ID, even though I DID put the info in (tried two different browsers in three different OS) it says “field required” and highlight it in red.

This is the ID I got from the email:

AMS4-60fbf719-dbea-4222-a95b-29935541ad66

And I don’t see other ways to contact by chat/phone etc.

None of this inspires confidence in the company. Please contact me.

2

It looks to me that the mail is not from avast but a rogue email created with Advance Mass Sender version 4

Make sure no money is taken from your bank account, credit card and such.

3

My concern is it DID upgrade my Mobile Security to the premium version!!!

If that didn’t happen I would think they bought it for themselves or… I don’t get it, someone hacked a freebie for me!?

I didn’t see money taken out but… You can understand my concern that something was changed in my security software when I didn’t do it, even if it is to get the premium one!

4

kramyugtaht :
Since this is about avast mobile, you posted in the wrong forum.
Hence why I was thinking ams4 could stand for Advance Mass Sender version 4

Upgrading to premium doesn’t happen automatically (or at least it shouldn’t)
Someone must tell it to do so.

Check the license status in the tool itself and on https://my.avast.com
What does the info tells you ? (licensed, trial or…)

5

Sorry I was not aware there is a mobile forum.

As I said I did check the app and it shows the green Premium on the upper corner.

I am not able to connect to my Avast account via any of the three methods or register an account. Logging in via Google should work as I am able to do that on the desktop.

Is my copy of Avast compromised?

6

And when I log in to the account on the Desktop it does not list my phone as a secured device.

7

Okay I have uninstalled and reinstalled the free one as I should have and I have been able to connect to my Avast account. It does make me a bit uneasy as you can imagine, I don’t know if connecting to the account helps secure things any more. I think I will run a full scan with Malwarebytes…

Just trying to understand the logic of this, if it is a hack of some sort are they trying to show up Avast by switching it to Premium, and did it have something to do with the account not being connected?

I take it that order confirmation ID is not a legitimate one.

EDIT: And no it did not list that license.

8

Hi,

By mistake we sent a confirmation of purchase rather than a notice about the new Avast Mobile Security 5. Sorry about that :slight_smile:
Don’t worry, you were not charged for any order.

9

Thanks for clarifying this moroni.
I already saw multiple posts about this.

Is avast gonna send a mail to these users explaining it was a mistake or let them know in a other way about it ?

10

The correct email was sent few minutes after the first one :wink:

11

And you didn’t told us…

You are naughty ;D

12

Awesome to see all Premium features for free now :slight_smile:

My uncle will appreciate it.

13

Uncle Sam ? ;D