Premium version of Mobile security order confirmation when I DIDN'T

system · 2015-11-03T15:19:21.000Z

I got an email confirmation for ordering the premium version of Mobile Security this morning and I definitely did NOT do this.

I tried to use the web form to submit a ticket and it wouldn’t accept the order ID, even though I DID put the info in (tried two different browsers in three different OS) it says “field required” and highlight it in red.

This is the ID I got from the email:

AMS4-60fbf719-dbea-4222-a95b-29935541ad66

And I don’t see other ways to contact by chat/phone etc.

None of this inspires confidence in the company. Please contact me.

Eddy · 2015-11-03T15:35:36.000Z

It looks to me that the mail is not from avast but a rogue email created with Advance Mass Sender version 4

Make sure no money is taken from your bank account, credit card and such.

system · 2015-11-03T15:38:02.000Z

My concern is it DID upgrade my Mobile Security to the premium version!!!

If that didn’t happen I would think they bought it for themselves or… I don’t get it, someone hacked a freebie for me!?

I didn’t see money taken out but… You can understand my concern that something was changed in my security software when I didn’t do it, even if it is to get the premium one!

Eddy · 2015-11-03T15:49:05.000Z

kramyugtaht :
Since this is about avast mobile, you posted in the wrong forum.
Hence why I was thinking ams4 could stand for Advance Mass Sender version 4

Upgrading to premium doesn’t happen automatically (or at least it shouldn’t)
Someone must tell it to do so.

Check the license status in the tool itself and on https://my.avast.com
What does the info tells you ? (licensed, trial or…)

system · 2015-11-03T15:57:40.000Z

Sorry I was not aware there is a mobile forum.

As I said I did check the app and it shows the green Premium on the upper corner.

I am not able to connect to my Avast account via any of the three methods or register an account. Logging in via Google should work as I am able to do that on the desktop.

Is my copy of Avast compromised?

system · 2015-11-03T15:58:50.000Z

And when I log in to the account on the Desktop it does not list my phone as a secured device.

system · 2015-11-03T16:05:39.000Z

Okay I have uninstalled and reinstalled the free one as I should have and I have been able to connect to my Avast account. It does make me a bit uneasy as you can imagine, I don’t know if connecting to the account helps secure things any more. I think I will run a full scan with Malwarebytes…

Just trying to understand the logic of this, if it is a hack of some sort are they trying to show up Avast by switching it to Premium, and did it have something to do with the account not being connected?

I take it that order confirmation ID is not a legitimate one.

EDIT: And no it did not list that license.

moroni · 2015-11-03T18:57:54.000Z

Hi,

By mistake we sent a confirmation of purchase rather than a notice about the new Avast Mobile Security 5. Sorry about that
Don’t worry, you were not charged for any order.

Eddy · 2015-11-03T19:16:32.000Z

Thanks for clarifying this moroni.
I already saw multiple posts about this.

Is avast gonna send a mail to these users explaining it was a mistake or let them know in a other way about it ?

moroni · 2015-11-03T19:40:35.000Z

The correct email was sent few minutes after the first one

Eddy · 2015-11-03T20:06:01.000Z

And you didn’t told us…

You are naughty ;D

Secondmineboy · 2015-11-03T21:02:14.000Z

Awesome to see all Premium features for free now

My uncle will appreciate it.

Eddy · 2015-11-03T21:15:06.000Z

Uncle Sam ? ;D

Announcements