Printer

system · 2015-05-19T13:50:48.000Z

bob3160 post:30:

You still haven’t answered the basic question. Is the laptop showing the printer as one of the option to print ???
If it is, print a test page and see if that works. If it does, make sure you select your printer as the device to print what ever you want it to print.

Bob, I am not getting the options window when I click on print. The window that comes up is one giving the choice to save or cancel.

bob3160 · 2015-05-19T14:03:20.000Z

blowtorch73 post:32:

bob3160 post:30:

You still haven’t answered the basic question. Is the laptop showing the printer as one of the option to print ???
If it is, print a test page and see if that works. If it does, make sure you select your printer as the device to print what ever you want it to print.

Bob, I am not getting the options window when I click on print. The window that comes up is one giving the choice to save or cancel.

Then your printer isn’t assigned or available.
Solve your problem of setting up the printer first. Unless that’s resolved, you’ll never be able to print.

system · 2015-05-19T14:15:06.000Z

The printer is shown in Printers and Devices. Do you mean reinstall it Bob?

bob3160 · 2015-05-19T14:17:40.000Z

blowtorch73 post:34:

Do you mean reinstall the printer Bob?

No, but the printer needs to be installed on the laptop. Actually your Laptop need to find the shared printer.

system · 2015-05-19T14:39:31.000Z

bob3160 post:35:

No, but the printer needs to be installed on the laptop. Actually your Laptop need to find the shared printer.

Can anyone tell me how to go about this given that the Epson XP-312 printer is shown in devices and printers? The real problem seems to be that when I click on print, the machine wants to create and save a pdf file.

bob3160 · 2015-05-19T14:43:03.000Z

Is it set as the default printer and can you print a test page ???

bob3160 · 2015-05-19T14:45:03.000Z

http://www.screencast-o-matic.com/screenshots/u/Lh/1432046639572-27783.png

bob3160 · 2015-05-19T14:48:39.000Z

A right click on the device brings up the following options:

http://www.screencast-o-matic.com/screenshots/u/Lh/1432046834842-23741.png

You could also choose the Troubleshoot option if you can’t get it assigned as the default.

system · 2015-05-19T14:59:10.000Z

bob3160 post:38:

http://www.screencast-o-matic.com/screenshots/u/Lh/1432046639572-27783.png

Same as yours Bob.

system · 2015-05-19T15:16:06.000Z

bob3160 post:39:

A right click on the device brings up the following options:

http://www.screencast-o-matic.com/screenshots/u/Lh/1432046834842-23741.png

You could also choose the Troubleshoot option if you can’t get it assigned as the default.

The printer was not set as default but is now. However, when I click on print I still get the save (as PDF) or cancel option.

bob3160 · 2015-05-19T15:20:17.000Z

Did you try to print a test page ???

system · 2015-05-19T16:04:59.000Z

How do I do that?

bob3160 · 2015-05-19T16:16:22.000Z

blowtorch73 post:43:

How do I do that?

http://www.screencast-o-matic.com/screenshots/u/Lh/1432051990466-8731.png

http://www.screencast-o-matic.com/screenshots/u/Lh/1432052135270-95046.png

system · 2015-05-19T16:55:51.000Z

Thank you for that, I have now printed off the test page.

bob3160 · 2015-05-19T17:08:29.000Z

That means the printer is now ready to print anytime the print function is available.
Still need to know what it is that you are trying to print and why Print isn’t an option.

system · 2015-05-19T17:17:07.000Z

My wife is trying to print off documents for a forthcoming holiday, some work related documents and a couple of emails. I’ve been trying to print a PDF document from an email. Tried again a few minutes ago with the same result: no which printer, no number of copies, no number of pages and so on.

system · 2015-05-19T18:21:12.000Z

Managed to print off the emails and PDF files by forwarding them to my iPad and printing from there. However, no improvement on printing from the laptop.

bob3160 · 2015-05-19T18:28:23.000Z

blowtorch73 post:48:

Managed to print off the emails and PDF files by forwarding them to my iPad and printing from there. However, no improvement on printing from the laptop.

How are you opening the pdf file ??? What program are you using??? If you simply right click on the pdf file the only options you get are to download or delete.
Once the pdf file is opened then you should be able to use the print function within the program you used. Just make sure that your printer is one of the device available for printing.

system · 2015-05-19T18:38:49.000Z

Bob, your latest questions don’t really matter because thanks mainly to you, our printer is up and running again. Wasn’t so half an hour ago but it is now so thank you and your forum colleagues so much for the tolerance, patience and of course advice given.

bob3160 · 2015-05-19T18:53:15.000Z

blowtorch73 post:50:

Bob, your latest questions don’t really matter because thanks mainly to you, our printer is up and running again. Wasn’t so half an hour ago but it is now so thank you and your forum colleagues so much for the tolerance, patience and of course advice given.

My please, glad I was able to help.

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