Pro locks up during scan

Hello All,

Great product!

Just converted my company’s network from Symantec 8.1 to Avast Pro & Server.

Having a bit of an issue when I run a thorough scan on certain machines through the Simple Interface the scan hangs up on certain files.

I have to use the Windows task manager to close the Avast console and restart the scan, which continues to lock up.

All my machines are using a Win XP Pro OS with SP2 and all other updates.

Thanks for you time and attention

Fred

Was nav installed on the client systems?

How long did you let it run? Over night? Some files may really take LONG time to scan, depending on the sensitivity of the scan, and whether archive scnaning is enabled or not…

I let one computer run for over 12 hours, it was on the same file for the whole time, before I used Task Manager to stop the program. The Task Manager window shows Avast as “Not Responding”. CPU useage is under 10% also.

Thanks for your help.

Fred

Can you please try to idenfity the exact file? If there really is a file that makes avast! freeze, we’d certainly like to have it (so that we can fix the problem).
You can either enable the creation of the report file in program settings (let “OK files” be included) and “guess” the exact file according to the end of the report when it freezes, or maybe use a tool like Process Explorer to see what file avast! has open at that moment.

Hello Igor,

I will try to find out what file Pro is hanging up on ASAP.

From all apperances it seems to hanging up on a Outlook Data File (pst), or the contents of said flie.

I will get as much information as I can for you.

Thank you for your help, it’s appreciated.

Sincerely,

Fred

If you have a suspicious file, you can try to scan only that one, e.g. using the Explorer Extension, and see if the problem occurs. Or, you may also try to put the file into the list of avast! exclusions (so that it’s not scanned anymore).