I can connect to my wireless router, which I know is connected to the internet (because I’ve tried with an ethernet cord), but my laptop won’t access the Internet. I can’t browse web pages nor use AIM. What should I do?
We will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- What avast! version and VPS file (virus database) number?
- Which actions have you taken to try solving the problem?
- Do you use a firewall? Which one? Are avast components, specially WebShield, allowed to connect?
- Do you have any other antivirus installed in your system?
- Any other security programs that could interfere?
I’m using: Windows XP Home; it is up to date.
Avast 4.7 Home Edition; VPS file version 000703-0.
I have ran Spybot, Adaware, and Ewido Antimalware. I tried disabling Avast! to see if that was a problem but nothing changed.
I use Windows firewall, and avast! is listed as an exception.
No other antivirus software being used.
I don’t know of any other security problems.
Note- I can connect via ethernet cable, just not wireless. Also, I don’t think Avast! is the problem (hence the post in the Off-Topic) but you guys have been helpful b4 so that’s why I posted in the Avast forum.
I also tried running Avast! on reboot.
Microsoft released a network wizard… maybe it helps…
http://www.microsoft.com/windowsxp/using/networking/maintain/troubleshoot.mspx
http://support.microsoft.com/?scid=kb%3Ben-us%3B313242&x=10&y=14
I had the same problem with Avast, after upgrading. Here’s what I did.
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Check the wireless connect button on your laptop to ensure that your wireless is enabled. On my Acer, it was a clear button just below the lid clip (when closed), on the right. Once I confirmed it was enabled.
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Go to Control Panel >Services or RUN services.msc
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Scroll to the bottom and highlight Wireless Zero Configuation
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Restart Wireless Zero Configuration.
That should solve it under Windows XP.